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Find a Location

Candid has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCandid

    Orthodontist
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.73/5stars

    Average of 1,040 Customer Reviews

    Customer Complaints

    224 complaints closed in last 3 years

    61 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/11/2019

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Candid offers affordable access to orthodontic care and teeth-straightening/alignment services and products.

    Business Details

    This is a multi-location business.

    Find a Location

    Candid has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      44 West 28th Street Floor 14, New York, NY 10001
      BBB File Opened:
      9/4/2018
      Years in Business:
      7
      Business Started:
      5/15/2017
      Business Incorporated:
      5/19/2017
      Accredited Since:
      12/11/2019
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Candid Care Co.
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      224 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/21/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I recently contacted Candid to follow up on my treatment and obtain new aligners, but I was redirected to Pro Monitoring. I was informed that Candid had changed their business plan and could no longer assist with my treatment or aligners. I checked my email that they have on file and I was never emailed with this information or contacted in any way explaining this situation. When I made my purchase, I was assured that I would be able to buy additional aligners and address any issues with my treatment results. However, my teeth never aligned properly, and my last aligners are now worn out, causing my teeth to shift and regress.I have emailed and explained the situation, but the Candid Care Team has only advised me to seek help from a local dentist or orthodontist. I am disappointed that I chose Candid over other companies, only to be left without the lifetime availability of treatment and aligners that I was promised. This has resulted in an unsatisfactory outcome for my treatment. I am requesting a refund due to this incident.
      Read More

      Customer Reviews

      1,040 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      varun a

      1 star

      07/02/2024

      This company is a total scam. In ********************************************************************************** six months. Sounded too good to be true but I gave it a shot. Here I am with four years into the treatment several refinements my treatment still hasnt been finished. The support person Im working with me isnt helpful either as they are reading the script given to them company is no longer doing business with clients directly and its business to business. To rake more money through local dentists, Candid has totally betrayed their older patients and looking to make more money for the same aligners through Dentists. Previously Dentists were losing money due to patients going directly to Candid but now its the other way around. With no end to my treatment in sight, ** simply doing the remote scans on 3 weeks basis and get a your teeth looks great message back. Upon requesting an update from support, I get your orthodontist has requested you to wear your trimmed aligners for another 2-3 months. This is the second time Ive waited before requesting an update and I keep getting the same message. They just dont want to deal with customers directly. Hoping for a lawsuit against them for cheating their clients.

      Local BBB

      BBB Serving Metropolitan New York

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