Business ProfileforGivenchy Corporation

I purchased $2500 Shark Lock boots on 10/29/2022 for my birthday. Givenchy's client service was the worst experience with customer service in years. I purchased in error a Forest Green, I needed Black. I called immediately, the first rep advised the department that handles cancelations are closed. I was advised she requested a hold, and Monday they would expedite the refund to reorder the correct item. She stated they don't have a system to make the changes, she would email or call to inform me of the updated status of my issue to help get it quickly resolved. Monday came with no call or email. I called client services and spoke with a rude and vocal rep named *******. He was robotic and irresponsive to my questions. He spoke empty apologies. He clearly could care less about the situation. I requested a supervisor and was rudely told the supervisors were too busy to speak with me. He then stated he was speaking with the Logic Manager and she stated the refund would be expedited by Tuesday 11/1/2022. I requested to speak with her and was advised by ******* that the Logic Manager was too busy to take the call. Tuesday 11/1/2022 I called again and spoke with ***** and still no change or resolution. She stated we're still working on it. I requested to speak with another supervisor. Spoke with a Supervisor and was advised he reached out to the Logic department and no response so he will need to get back to me. After 4 days still no resolution on something as simple as a color change. I would never spend money or refer anyone to this company. I am dumbfounded at the experience of a store of this magnitude. The customer service is ********* level.