ComplaintsforGivenchy Corporation

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased Givenchy Shark Lock Biker Ankle boots on 12/12/2023. My first time wearing the boots in February the tag that drags the zipper up and down broke. These boots were $1590 so I was expecting great quality. I reached out to customer service on 3/1/2024 its now 7/12/2024 and no one has yet to reach out to me. Now im out of $1500 thanks Givenchy 0/10 would not recommend

  Customer response

  08/09/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Givenchy Corporation regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In order ******** Givenchh Beauty the powder I ordered came spilled out and I am requesting a prepaid return label to return my items for a full refund.I was told over the phone I would receive a prepaid label and I have yet to receive one.Please honor this.

  Business response

  06/05/2024

  We are Givenchy Couture. (************)

  Givenchy Beauty is a separate entity of the business and we do not handle client inquires from the perfume and cosmetic business.

  Client would need to contact the *************** with the following link:

  *********************************************************

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a shirt online. It was marked delivered while I was out of town. I sent Givenchy my flight to prove I was not home at the time of delivery. I didnt receive this shirt and they refuse to give me a refund. Order number is **********

  Business response

  05/20/2024

  The client was in communication with our call center regarding the claim of an item not received.

  All items are shipped with signature required. Said shipment *******************) shows as delivered as of April 12, 2024 with signature "******."

  If a client claims their package was not received, our policy is that the client must provide a general incident police report from their local precinct so we may open a claim with **** Our ************* policy requires this from us, so we cannot open a *** claim until we have this information. 

  The client never responded to our email on April 17, 2024 requesting the pertinent information. Thus, we cannot proceed with opening a *** claim, and we cannot refund the client.

  Customer response

  05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business wants me to file a report saying a neighbor stole it when it was in face either no delivered or delivered to the wrong place. I will not be putting a police report out claiming false information Im myself not sure of

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have reached out to Givenchy customer service about my Medium Antigona bag several times. This bag is in perfect condition but the plastic film over the leather is deteriorated and sticky. I am no longer able to use the bag because of this issue and not wanted to further damage the bag. **************** told me there is nothing they could do because it was purchased over a year ago. I asked if I could send it in anyway because the bag should not be deteriorating and I was ignored.A bag of this price should last a lifetime with light use and it could if the plastic film that was placed on the bag was not sticky and deteriorating.I would have never purchased this version of the bag had I been told about this issue. I am very disappointed in the lack of customer service that I received and should receive help from this company having received a defective bag.

  Business response

  02/27/2024

  Upon investigation in both our store and online databases, I am unable to find any records linked to a "Unique ****" or records with the email address provided.

  Givenchy does not, and has never, offered a lifetime warranty on products. Each care case is reviewed by our aftersales team, and Givenchy requires a proof of purchase for accommodations (either repair or replacement). At most, our warranty extends to 2 years and a proof of purchase must be provided from a Givenchy boutique or an authorized wholesaler. If the item is deemed to have a production defect, Givenchy will proceed with an accommodation.

  Givenchy does not cover normal wear and tear. If the consumer in question was not able to provide a proof of purchase, or the item's alleged "defect" is a result of wear and tear or misuse by the consumer, we decline to provide the consumer with aftersales services.

  Customer response

  02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The bag was purchased from ******* in ******. It was shipped to me. Givenchy did not ask me for proof of purchase. I also did not request a lifetime warranty however surely a gently used handbag that cost thousands of dollars should be able to be repaired when the only defect is the glazing that was put all over the bag is peeling and sticky and making the bag impossible to use. 
  

  I was willing to pay for the repair and Givenchy refused to help me. They would not even respond to my email when I inquired about paying for the repair. 
  

  I look forward to Givenchy getting in contact with me as pictures of the bag and revenant information was sent when they requested it upon my initial request for assistance.

  Thank you,

  ****** ****

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  Unique ****
  
  
  
  
   
  

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Saturday I placed an order for the shark lock boot in green for the price of $1197. Which was listed on the official Givenchy site. Called in on Monday in regards to changing the color. The rep I spoke to said I wasnt able to change the color but I could cancel the order and reorder. The boots were on sale due to the colors will not be remade with a new collection coming out. This is what the Givenchy rep said to me on our recorded conversation. I didnt cancel the order but I did order another pair in the neon pink same price of $1197. I then get an email saying my order is cancelled. I call in trying to see what is the issue I am now told that the site is experiencing a glitch with pricing. I remind you that my original order was on Saturday. Instead of honoring the price they had set on their official website for 5 days yes this error consisted for a spam of 5 days Saturday- Thursday. This is false advertisement on their behalf. I understand errors do happen but an error to last almost a week and you continue to take customers money then you cancel the orders leaving our hard owned money in limbo until a refund has been sent. Ive emailed and called numerous times about this. Instead of honoring the price set, I was offered free shipping. That is truly deceptive business practices. As a frequent client I am extremely disappointed in how such a high class brand has handled this issue. Some sort of pricing matching or percentage off discount should have been offered for such a terrible service. You dont have a price online then cancel orders for a 5 day span. Shame on this company.

  Customer response

  02/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Givenchy Corporation regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,My name is ***********************************, phone number ************. On my birthday November 29,2023 I went to Givenchy to buy the Black Shark Boots at the ***** Design District in ***** *******. My sales associate was gabby. Before buying the boots I had read their rrrreturn policy online. I wanted to be prepared because it was my first time buying at Givenchy.I went to return them 4 days later which is today December 3,2023 in the store in mint condition unused. When I went to the store to return them I spoke to ***** the supervisor and she refused my return claiming that they could only do an exchange. As GIVENCHY'S online policy which I showed her Returns and Exchange Policy You have the option to return, free of charge, any product ordered within 30 days of its date of receipt. GIVENCHY offers two types of returns: online or in one of our stores.GIVENCHY does not offer exchanges.Please follow the returns procedures below in order to return your products to us free of charge.Gabby my sales associate never mentioned to me that there was a no return policy the day when I bought them. The most shocking thing to hear is that when me and my boyfriend came to return them we asked her why did she never mention the no return policy and ***** stated that she was not allowed to tell clients about the no return policy by her manager. To me as a first client it was inconvenient, confusing, and first horrible experience because I am going by the givenchy policy. The physical store is going against the policy in their website. *******'s policy online it says in bold Givenchy does not allow exchanges (which gabby offered)***** did not allow my return (which contradicts your policy. The boots were in perfect condition and I went to return them 4 days later.After all, we left the boots with *****. We are waiting for the store to return my money back. Thank you very much, looking forward to a resolution,***********************************

  Business response

  12/19/2023

  Our online purchase and return policy differ from our in-store return policy. The policy that the client is citing is solely for online orders (******************************************************************). For in-store purchases, we do not offer refunds, only exchanges within 30 days. This policy is displayed on the bottom of all invoices (see attached). The client also was in store and tried the boots on before the purchase. The client did not accept an exchange.

• Initial Complaint

  10/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the hunter green shark lock boots Dec 2022. The first pair I ordered 1 size up and they did not fit. I then paid for another pair 2 sizes up and they still didnt fit. One calf went on, but the other calf only went half way. I kept the boots in hopes that Id be able to fit them over both calves. Unfortunately they still dont fit. Now that there are more options available in wide, I tried to exchange the ones I bought and my request was denied. I sent In pictures of the boots thoroughly. THEY HAVE NOT BEEN WORN SO THEY ARE NOT DAMAGED ANYWHERE! Yet they still denied my exchange. To spend almost $2600 on a poorly designed boot and not be willing to right this matter is completely unethical.

  Business response

  10/18/2023

  Hello,

  
  Our terms and conditions listed on our website clearly and conspicuously state the following:

   

  Returns and Exchange Policy

  
  You have the option to return, free of charge, any product ordered within 30 days of its date of receipt. GIVENCHY offers two types of returns: online or in one of our stores.

  
  The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

  
  GIVENCHY does not offer exchanges.

  ******************************************************************

   

  After the amount of time that has passed from the original order (placed on 12/13/2022), we are unable to offer any kind of accommodations, even if the item is not used or not worn. A return well outside our terms would be a breach of policy. We must uphold our terms and conditions with all of our clients to ensure a consistent experience. 

  Customer response

  10/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Of all the representatives I spoke with between Dec. 22 when the boots were purchased, up until now, has NEVER stated Givenchy does not do exchanges. In addition, a store representative told me they DO NOT normally accommodate RETURNS nor exchanges for online orders (I HAVE A TEXT THREAD WITH THE STORE REP PROVING THIS BUT WHEN I TRIED TO UPLOAD IT, IT SAID THE FILE IS TOO LARGE TO UPLOAD).  But whomever responded to this BBB complaint stated returns can be done online and IN STORE. All information Ive received has been contradictory. What is MOST SURPRISING is a company that upholds a policy over simply accommodating a customer when the product was clearly never worn. This means if you cant fit their product, you BETTER NOT BE UNFORTUNATE TO HAVE A LIFE CRISIS HAPPEN TO YOU IN THE 30 DAYS RETURN PERIOD; NO DEATH IN YOUR FAMILY, NO LONG VACATION, NO MANDATORY OUT OF STATE OR COUNTRY WORK CONTRACT, NO HOSPITALIZATION FOR COVID OR ANY OTHER ILLNESS, NOTHING UNEXPECTED!!! NOTHING!!! They will take your $2563 and say to **** with you and your problems; ITS OUR POLICY!
  

  Also if you ****** search you will find videos on ******* of a leather shop with dozens of these boots in their shop. So this is definitely a HUGE ISSUE! I DIDNT know this until AFTER I purchased my boots.
  

  I will reach out to some social media influencers to spread the word on this to make this viral. Just unethical and a rip off to even sell a boot so costly with a poor fit design.

  YOU WANT TO KNOW HOW POORLY DESIGNED THEY ARE? I AM 53 170lbs and I ordered 2 SIZES UP AND THEY STILL DONT FIT. THIS WAS AFTER ONE SIZE UP DIDNT FIT AND I PURCHASED ANOTHER PAIR 2 SIZES UP AND THEY STILL DONT FIT. NO SHOE OR BOOT IN MY CLOSET IS 2 SIZES UP!!! AND I HAVE TONS OF SHOES, MOST ARE DESIGNER. BUT THIS WAS MY FIRST AND LAST PURCHASE BUYING ANYTHING FROM GIVENCHY!!!

  They know the design is poorly made which is why they are NOW selling more wide options. WHEN I PURCHASED MY BOOTS, THEY ONLY HAD THE BLACK COLOR AVAILABLE IN WIDE WHICH WAS SOLD OUT. YET, I NEVER KNEW ID NEED TO CONSIDER A WIDE AS I HAVE NEVER WORN A WIDE IN ANY REGULAR SHOE/BOOT NOR A DESIGNER SHOE/BOOT! AND I HAVE A CLOSET FULL TO PROVE IT!!! This is definitely a matter to seek legal counsel since they are knowingly dispersing faulty boots.

  The rep responded to my BBB complaint with a copy of their policy and that their online site clearly states the return policy. What their online site DOES NOT clearly give is a BUYER BEWARE statement, letting customers know UPFRONT, this boot is of extreme narrow/small design and the leather DOES NOT stretch. This would let customers know to order a bigger or wide size. HOW MUCH MONEY WOULD GIVENCHY ACTUALLY MAKE IF THEY WERE HONEST ABOUT THE POOR DESIGN FIT OF THIS BOOT?

  I guarantee you a lawyer/judge can pull their returns and complaint history on these boots and it will prove they are aware of the poor design fit and still doesnt give a BUYER BEWARE statement online NOR in their stores. I also know call recordings can be subpoenaed to prove the give contradicting information to string you along. They tell you anything but the honest truth. No rep EVER mentioned the poor fit small design. No rep ever recommended to get a bigger or wide size because of the poor fit design, the online site doesnt recommend it, no rep has ever said they dont do exchanges. In fact 2 reps submitted tickets for me to do an exchange as if it were an option AND I HAVE THE EMAILS TO PROVE IT!!
  

  This is THEFT BY DECEPTION!!! If you are a customer or influencer reading this and have this issue or know someone whos had this issue, email me at ******************** I will start calling lawyers TODAY!!!! JOIN ME!!!

  THIS COULD HAVE BEEN RESOLVED WITH A SIMPLE POLICY EXCEPTION BY DOING AN EXCHANGE OR RETURN!!! LETS SEE WHO GETS FIRED BEHIND A LAWSUIT!!!

  THANK YOU BBB FOR MAKING THIS PUBLIC. FOR ALL CUSTOMERS THAT REVIEW THIS COMPLAINT, DO NOT SUPPORT THIS BUSINESS!!

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  04/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have purchased a shirt from Givenchy website. When I received the item it was extreme small (not typical sizing) and I decided to return the shirt via *** right away. I never received a refund but few weeks later I received a box with nothing in it but the shirt that which was damaged and the whole experience was very disturbing. Its like an employee did this on purpose. I contacted givenchy via email and they pretty much told me its my fault and the item didnt pass the return inspection. I returned the item in a perfect form. Why would I damage an item and try to get my money back. They never replied to my second inquiry asking to check where house cameras and further investigate this issue. I order worth thousands of dollars each month from various brands and I have never came across such disturbing and horrible action. The transaction amount we $455. Order number was **********

  Business response

  04/27/2023

  Givenchy is a global luxury brand under the **** umbrella. We hold our brand and client experience to the highest  luxury standards. The item in question is not a "Shirt" its a Balaclava which is meant to be worn as a head covering. Please find a link to the product below. Per our return policy which states "The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund." Since the item was not in new condition it was it was burned, soiled, and torn we sent the item back to the client and rejected her return/refund. 

  The client additionally filed a chargeback with **************** that was decided in Givenchy's favor further proving that our actions were in line with our policy. Our warehouse is fully monitored via camera footage and if a worker was burning and tearing merchandise, as the client claims, we would be able to see and take action, however in this case no such footage was found indicating that the item arrived as pictured. 

  Item client ordered:

  ******************************************************************************************************************************************************************************************************************************

   

  Return policy:

  ******************************************************************

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hi, I purchased a pair of shoes from the Givenchy ****** website, which I believe is their international website on December 2, 2022. I paid a total of $1,096.10. However, I requested a refund and only received $970.00. When I reached out to them, they told me that I needed to go to the local customs office to get the remaining balance of $126.10. I responded that the receipt I received when I purchase the goods was not for local customs but sales tax and that in ****** we do not have a tax exempt policy and it was not my responsibility as the customer to track it down when their refund policy clearly states that I would receive a full refund once I return their product. In addition, there is no documentation that the charge was a local customs fee. The only response they give is to get the money back from the local customs office which is not usual practice in ******. Order Number* **************

  Customer response

  01/24/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Givenchy Corporation regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  12/20/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Failure to issue refund for order number ********** for $2,395 I need my refund and cannot afford to wait (14) business days with the upcoming holiday.

  Business response

  01/04/2023

  The client placed this order on 12/9/2022 and it was delivered on 12/10/2022. The client then returned the item which arrived to our warehouse on 12/13/2022. Givenchy successfully processed the refund on 12/16/2022 - well within our **** day timeframe stated in our terms and conditions.

  Customer response

  02/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. This complaint was filed in December and just now answered on 2/3/23, so of course the refund has been issued. 
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩