ComplaintsforUmbrella Micro Enterprises Inc.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have 12 mo contract with umbrella and their seo provider green banana. Our ******* is unhappy with the work and no longer wants to participate in the program.Umbrella is forcing us to pay the remainder of the contest as my client has put a stop pay on all payments. Umbrella and their contractor are in breech of contract as the work wasnt completed in time.We want the contract ended as their stipulations were spelled out in their agreement or the program. Complete bait and switch and they refused to end the contract.

  Business response

  06/20/2024

  Dear BBB Representative and *****************************,
  We have reviewed the complaint submitted regarding the *** services provided through our platform and appreciate the opportunity to address the concerns raised. We aim to clarify the roles and responsibilities of each party involved and respond to the specific issues mentioned in the complaint.

  Nature of the Agreement: ***********************, the client of ************************ signed a 12-month *** service agreement on 02/02/2024. This agreement clearly outlines that payment is contingent on the successful ranking of pre-chosen keywords on the first page of ****** (attached to this response). 
  

  Service Performance and Payment Structure: The *** services provided by GreenBanana***, contracted through ************************ follow a pay-per-result model. This means that *********************** only pays for keywords that are successfully ranked on the first page of ******. This model ensures that payments are based on objective performance metrics.

  Client's Dissatisfaction: The dissatisfaction mentioned does not align with the contractual terms, which are based on the successful ranking of keywords, not subjective measures of satisfaction.

  Contract ********************** agreement is for a fixed term of 12 months. During this period, payments are due based on the successful ranking of keywords as per the agreement. The client is obligated to fulfill the contract terms.
  Breach of Contract Allegation: The claim of breach of contract is unfounded. The *** service agreement stipulates a 12-month duration with payments tied to performance. GreenBanana*** has met the performance criteria within the stipulated timeframe, thus fulfilling their contractual obligations.

  Payment Dispute: *********************** has failed to make the payment for the services rendered in May 2024, which is a direct violation of the contract terms. The contract clearly states that payments are due for successfully ranked keywords, and this obligation has not been met by the client.

  Conclusion: ************************ as the reseller, is responsible for ensuring their client adheres to the terms of the agreement. Their client has work done for them with successful results, it is unclear on which legal or moral claim they base their claim. 

  We encourage *********************** to resolve this matter directly with their client, ***********************, and ensure compliance with the contractual obligations. Should there be any further questions or clarifications needed, we are available to assist. 

  Customer response

  07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  We have asked Green ****** to cease any and all work months ago and they outright refused to stop as no work had been done. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  07/15/2024

  Dear BBB Representative and *****************************,
  
  We have reviewed the complaint submitted regarding the *** services provided through our platform and appreciate the opportunity to address the concerns raised.
  We aim to clarify the roles and responsibilities of each party involved and respond to the specific issues mentioned in the complaint.
  
  Nature of the Agreement:
  ***********************, the client of ************************ signed a 12-month *** service agreement on 02/02/2024. This agreement clearly outlines that payment is contingent on the successful ranking of pre-chosen keywords on the first page of ****** (attached to this response).
  
  
  Service Performance and Payment Structure:
  The *** services provided by GreenBanana***, contracted through ************************ follow a pay-per-result model.
  This means that *********************** only pays for keywords that are successfully ranked on the first page of ******.
  This model ensures that payments are based on objective performance metrics.
  
  
  Client's Dissatisfaction:
  The dissatisfaction mentioned does not align with the contractual terms, which are based on the successful ranking of keywords, not subjective measures of satisfaction.
  
  
  Contract Term:
  The service agreement is for a fixed term of 12 months. During this period, payments are due based on the successful ranking of keywords as per the agreement. The client is obligated to fulfill the contract terms.
  Breach of Contract Allegation: The claim of breach of contract is unfounded.
  The *** service agreement stipulates a 12-month duration with payments tied to performance. GreenBanana*** has met the performance criteria within the stipulated timeframe, thus fulfilling their contractual obligations.
  
  Payment Dispute:
  *********************** has failed to make the payment for the services rendered in May 2024, which is a direct violation of the contract terms.
  The contract clearly states that payments are due for successfully ranked keywords, and this obligation has not been met by the client.

  
  Conclusion:
  ************************ as the reseller, is responsible for ensuring their client adheres to the terms of the agreement.
  Their client has work done for them with successful results, it is unclear on which legal or moral claim they base their claim.
  
  We encourage *********************** to resolve this matter directly with their client, ***********************, and ensure compliance with the contractual obligations.
  Should there be any further questions or clarifications needed, we are available to assist.

• Initial Complaint

  09/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought into their Umbrella ***************** for *********, ** back in May 2022. With all of their 5 Star Ratings I was sure this would be a reliable company to partner with. Since the first day I was unable to receive any constructive service. They do not have a customer service phone number so you have to email all questions you have to them. They usually respond after ***** hours with a question to your question so you still do not have an answer for your new Clients you are trying to build a business with. From client FB articles and any other service we needed from them they failed to provide it.I have tried to get a refund a few times and there response is, We can not issue refunds after the first 14 days.But you didn't provide my clients and I any timely service!Please stand behind your product and service and issue me a refund.***************************

  Business response

  10/15/2022

  Umbrella Micro Enterprises provide digital marketing services to thousands of agencies and clients.
  
  We take pride in finding the perfect solution to each client needs.
  
  While our main line of communication is email, we are always available for scheduling a call or an online meeting, such is the case with *********
  
  As offered to **** before, we are more than happy to conduct a meeting in which we will investigate and fix all the issues **** claims facing.
  
  Client satisfaction is extremely important to us, that is why we provide 1 on 1 training and 14 days full money back guarantee.
  
  As most of our programs come with extensive features such as personal website, multiple account creation on top providers networks,
  and other items that are not refundable past the initial 14 days, we can't provide direct refund outside the refund policy.
  
  
  That being said as our 5 star rating shows, we leave no client behind, even after the initial 14 days we provide numerous alternatives such as swapping to a different program,
  credit toward upcoming programs and more.
  
  
  We would love to discuss this matter further with ****, but he has been completely unresponsive to our communication attempt via email and phone.
  
  
  Kind regards,
  Umbrella *************

  Customer response

  10/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  He has totally ignored my complaint! Your company did not provide timely adequate service for my 3 new clients and myself. I was supposed to be the Local Sales Rep and Umbrella was supposed to

  be the Service Provider, who did not provide Service. Please credit my account Sir.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer response

  10/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: For the record, since I have filed this complaint Umbrella has tried to charge my credit card twice. Luckily I canceled it or I would have lost more money to this righteous bunch! So I have filed a fraud dispute with them also.

  [Your AnswerHere]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  11/10/2022

  Hi ****,
  
  Thank you for the feedback. We confirm an automatic renewal attempt took place, which luckily didn't go through.
  
  
  In any case, we always refund mistaken charges, and have a 14 days refund policy for any charge. 
  
  
  
  As no charge took place, there is no charge or fraud dispute to file.
  
  
  
  We hope to work with you in the future.
  
  
  Kind regards,
  ***

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