ComplaintsforEveryday Health Group
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I'm a disabled Veteran who is about 40 pounds overweight, with Type II diabetes and in Oct 2023 I was in the *********** to have a total of 4 stents installed. I was looking for help to lose the extra weight as I was recovering from the Stents and found advertisement for Mayo Clinic $19.99 monthly weight loss program. I THOUGHT I had read the materials and only noticed the monthly price. I started the program Nov 2023. Now, I've found their program is NOT useful ... Unable to speak with real people. Only automated replies. Very poor communications. email overload with 1 to 3 every day. totally useless "recipes". Apparently, they have HIDDEN within their "agreement" the obligation to remain in the program for a full 12 months before allowed to cancel. Their email states only a 5-day "cooling off period" and their ONLY time they allow to cancel, until the end of the 12-month subscription! In my opinion, REPUTABLE companies provide a useful warranty and easy method to CANCEL. Mayo Clinic requires you to log into their system, take multiple menu paths, eventually find the "cancellation" option, then you REVERIFY you want to cancel the automated billing at the end of the current 12 month "commitment".Business response
04/01/2024
Thank you for reaching out. Please note that Everyday Health does not operate the Mayo Clinic Diet program. While we were the publisher of diet.mayoclinic.org years ago, that is now not done by our company but by this company: ****************************************;(as stated in the website terms of use: ****************************************************). Accordingly, please direct all complaints to them.Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I did not sign up for any emails or newsletters yet was sent the Everyday Health newsletter from Everyday Health Group on December 18, 2023 at PM0121.Business response
01/19/2024
Thank you for your message. We tried to reach you by calling the phone number on the complaint, but were notified that it is a non-working number.
We understand that you may have inadvertently received a holiday e-card from us, and we apologize for any inconvenience. If you would like to email Customer Support at ************************************************************, Attention: ***********************, with the associated email address, we will make sure you are removed from our email database.
Best regards,
***********************
Customer Service Director
**********************Initial Complaint
02/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have purchased several programs from this company. They apparently switched to a different platform and I can no longer get into my account I have we sent many emails to the support email that us supposed to help get this issue resolved No response. I have gotten text messages from someone named ***** telling me to do the same thing No resolution. I have posted comments in their ******** ads for new classes and the response is the sametexted back asking for a phone call instead. No luck with that I have emails and the text string in case!So frustrating. They were a good company before this happenedBusiness response
02/23/2023
Hello,
We have sent numerous emails to the user and responded to her on ********* The customer purchased two courses using the email address provided in her complaint. The DailyOM website was updated on December 7, 2022, and the new platform requires users to register and update their password with a password reset that the customer was not receiving. A ********************** **************** Representative contacted the customer by phone on February 22, 2023, and our technical team manually set up her account. The customer confirmed that she now has access to her account. We also offered her two free courses for the inconvenience she experienced.
Regards,
***********************
******** * **************** ********************************************* * ************ * * ************Customer response
02/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.