Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

HBO has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • HBO

      30 Hudson Yards New York, NY 10001-2170

    Customer ReviewsforHBO

    Digital Media
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    19 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Nicole W

      1 star

      05/13/2024

      HBO is a huge democrat and pushing ****** supporter. Their pushing ads against whites and straight people. I canceled my subscription because I will no longer support this c*** We need to stand up against this propaganda! I have young children who do not need to be seeing this. Im so offended by their disgusting ads. We need to stand up for our rights! Stop pushing this crap!
    • Review from Allison F

      1 star

      05/12/2024

      ******************* has a platform : he has his own voice streamcast to the world on wildly popular HBO tv channel. And yet, he makes fun of those of us who have no voice, those of us who are stomped -- severely beaten -- for speaking our mind. As we hide in our houses crying out for help and telling our story to those who will listen, ******************* uses Real Time to make fun of us for our anger, our tears, our strife. What an entitled jerk!I am CANCELLING my HBO service because of this. I am hearby no longer a customer.
    • Review from Al P

      1 star

      02/28/2024

      HBO is abusing subscribers. HBO uses subscription to advertise Democratic Propaganda on channels 501 & 502 under the guise of entertainment, not propogating non entertainment and one sided political advertising. It time to cancel subscriptions use for political action.
    • Review from Adam C

      1 star

      11/16/2023

      Why will the BBB not allow me to file a complaint? I would like a refund for the service. HBO Max aka MAX advertised that they had "Space Ghost Coast to Coast," "Superfriends," and a few other series that I only signed up to Max for. It was in their commercials.
    • Review from Stephen H

      1 star

      11/13/2023

      Simply put, the MAX app is garbage when using it to stream to the devices. I can stream all other video apps from my Apple devices through a Chromecast device without constant buffering, but not MAX. I have been working with my internet provider for TWO hours trying to get this fixed. When I attempt to call your published customer service line I get a recorded message saying that the number has been disconnected. Seems like HBO is saving money at my expense by reducing its customer service quality. I have canceled the app and HBO on cable from my **** package.
    • Review from Javier F

      1 star

      10/13/2023

      I have been trying to cancel my account for almost a year with HBO MAX and they have not allowed me to do so. I went through ****** play and they also are not allowing me to do so!
    • Review from Hunter R

      1 star

      08/22/2023

      They can't manage to keep the movies they already have in working condition but they'll add a movie like flash and give more money to a legitimate *********. Way to go, Max, way to show customers you really care
    • Review from Natalie R

      1 star

      06/13/2023

      I received Hbo/Hbo Max/Max from my cell phone provider as bonus after I purchased new phones. I went through the cellular phone service and signed in to Hbo and started my subscription and I thought I was done with it UNTIL I started getting a monthly bill for *****. Ive tried everything for 2 years to cancel this subscription and service and I cant even find it on their website!! Went to **** and they confirmed that HBO is the worst company to cancel subscription for!! I want my money back now and I want everyone to know what horrible company they are to deal with and how predatory they are!!!
    • Review from Amanda R

      1 star

      05/28/2023

      I keep being charged after canceling. STOP CHARGING MY ACCOUNT. I HAVE A CANCELLATION NOTICE.
    • Review from Mr V

      1 star

      05/27/2023

      I received an email that said there was an error in transferring my account from ********************** to *** and my sub would end in June 2023, instead of the paid in full, add free service till Nov 2023.Multiple online sources stated: The plan was that HBO Max subscribers would be able to log in with their existing username and password and have all their preferences migrated over to the new ***. Second source: ******** still be free for HBO subscribers? Users should still be able to access the service using their existing passwords and logins on their devices. You won't pay any more for *** than you did for HBO Max, at least until November 2023.So if it is not true that ALL subscribers who paid for the full service, add free account to ********************** have had their accounts canceled. Then there is ABSOLUTELY NO REASON my account should be canceled. I was told I would have to wait 3 business days for this to be maybe fixed. I should not have had to spend a second on this. I paid for the service. The migration should have been reviewed before attempted to ensure paying customers were not told their paid in full account would be canceled due to an error.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.