ComplaintsforZiff Davis, LLC

• Initial Complaint

  09/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up for retailmenot to take advantage of a cashback offer for a product purchased on bestbuy online. It was 8% cashback. They also included a 5 dollar sign up incentive as well. The transaction took place on 8/30/2024 at bestbuy online. I made sure to confirm that I clicked the link to activate the cashback offer and verified that the product purchased was not on the list of ineligible items. A few days later I checked the account to see the amount pending. Today (9/9/2024) I log back into the account to see if it processed and see the status change to ineligible and to contact them if I believe this was in error. No details were provided as to reason for ineligibility. I reached out to customer service with the reference number and a copy of the online receipt which shows what I paid and confirmation that I picked up the item. To my surprise, they responded within a few hours and indicated that during their security review they identified activity in my account that may not follow their cash back rewards promotion and as a result suspended my account. Again, no further details to help me understand why outside of a link to their terms of use which doesn't help me since I'm not sure what they would deem inappropriate to suspend my account I'm speechless since this is my first transaction ever with retailmenot and hoping that by bringing this issue forward it will help provide further insight as to the ineligiblily of the item and suspension of my account.

  Business response

  09/10/2024

  Thank you for sharing those details, *****. I can see that you filled out the account suspension appeal, and it is currently under review. We will be in touch with you via email within 5-7 business days. We sincerely appreciate your patience and apologize for your experience. 

  Kind Regards,

  RetailMeNot Customer Care 

  Customer response

  09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved since they already responded to the escalation. They have reinstated the account and transaction. Thank you!

  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  08/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This service was canceled 6/18/24 due to poor quality. At that time I followed the online instructions and cancellation process. 8/29/24 I was charged an additional ***** for the closed account.There is no way to speak to a person and the bot does not help. There is a phone number but it is not answered and the calls are not returned.Ipvanish lack of communication seems intentional and underhanded. I would like a refund and my account cancelled finally

  Business response

  08/30/2024

  Per the customer's request, we have cancelled their account and refunded their transaction in the amount of $72.71 USD. The customer will see their refund back to the payment method on file in the next 1-2 business days.

  Customer response

  08/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  -Date of the transaction and amount I purchased the annual Choice membership for CAD$159 on Dec 01, 2023.-What the business committed to provide you and nature of the dispute The choice membership includes a 20% discount on some of the games as advertised on the page of Choice(********************************************), however, any attempt to purchase anything has been met with an instant order cancel screen, there is no way I can purchase anything from the store, thus there is no way for me to use the 20% discount at all, I believe this behaviour from Humble bundle is false advertising.-Whether or not the business has tried to resolve the problem Despite my multiple attempts to fix the problem by contacting customer support at Humble Bundle, a generic answer has been provided each time and did not fix the problem.could you please investigate and follow up with the business?

  Customer response

  09/16/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Ziff Davis, LLC regarding complaint ID ********.
  
  Sincerely,
  
  ***************
  

• Initial Complaint

  08/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  2011 - 2024 Humble Bundle, **** a Ziff Davis company, refuses to issue refund to a cancelled game. Prison Architect 2 has been indefinitely postponed. I didn't even ask for the money to be returned to me but to be entered as store credit. I told Humble Bundle of the cancellation of game almost 2 weeks ago. They dragged their feet stating well i made the purchase in march so no they wont refund. Their vendor cancelled the game. They should not be allowed to withhold the money.

  Business response

  08/27/2024

  Hi *******, 
  Thank you for reaching out to us. We have refunded $80 to your Humble Store wallet credit balance, and we look forward to the eventual release of 'Prison Architect 2' with you, as the game release has been delayed. 
  
  Thank you for being a loyal Humble customer, we sincerely appreciate your feedback, 
  **********;

  Customer response

  08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****************************************
  
  
  
   
  
  

• Initial Complaint

  07/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased items from ******* after activating a cash back offer. Then I received emails from RetailMeNot saying that ******* notified them of purchases and they issued pending cash back to my account. For some unknown reason however, all the cash back was deleted and my account was suspended - termed "ineligible." There was no further explanation. I did not return any items and bought them in good faith, believing in the cash back offer, which I now know was bogus. In other words, like others' reviews, my account was closed and cash back deleted without giving any information on why. I am a senior, have perfect credit, and have never been accused of anything before and certainly never had my account inactivated. Legally, the details have to be given the accused. This is classic bait and switch and the *** should be notified for further action.

  Business response

  07/24/2024

  Hi ****,

  We apologize for your experience. Thank you for providing your appeal information. Our team is currently reviewing it and will be in touch with you within five days with an update on your account. We appreciate your patience.

  Customer response

  07/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You have provided a stalling technique and non-response rather than an answer. The 5 days that you reference (and you did not say business days) expires tomorrow and I am sure that no answer is forthcoming on that date. Perhaps that is your company policy, knowing that BBB complaints close after 6 days if there is no response by me to your message which was really "wait 5 days, we'll get to it."  My complaint has not even been addressed and certainly not resolved. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer response

  07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I recognize that due to my complaints, my account suspension was lifted. What is missing is information on why it was suspended in the first place (perhaps a business practice to suspend accounts of people who have received cash back in the past so they could receive no more with additional purchases?) I have spent so much time on this and have received no explanation or apology for accusing me, me who had done nothing wrong. A reputable business would have given compensation or at the very least an explanation and apology. RetailMeNot has proven itself to be not reputable and probably a scam company. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business response

  08/07/2024

  We are pleased to confirm your status as the authorized user on this RetailMeNot account, and all entitled rewards have been issued to you. Regrettably, we are unable to offer any additional compensation and sincerely apologize for any inconvenience caused.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased this on 07/01 as a set. The items were delivered with non-matching numbers. I emailed IGN multiple times regarding this. I was advised first that this was MY fault because I ordered them incorrectly. I provided details showing that I ordered these as a set. I was then advised that it didnt matter and they still wouldnt match. However, I have provided screenshots showing that these are sold with matching numbers as a set as many people are selling theirs online after purchase and ALL have a matching set of numbers. My only recourse given was to ship it back at MY expense. I would like an exchange to have a matching set of numbers as the non matching numbers devalues the set.

  Business response

  07/17/2024

  Hi There,

  Per our email conversation, no mistakes were made on either side but the expectation was a mismatch.  Our return policy says *****'s remorse doesn't qualify for a free return, but we did offer free returns with our shipping label to you.

  We explained that our art prints are first-in-first-out.  The customers who received matching edition numbers are customers who pre-ordered the prints and since the order you've made is not a preorder, there is no guarantee that our print will ship with matching edition numbers.  Since this is the only complaint about the mismatched edition numbers, we've since added a clause in our PDP to align expectations.  Please note that matching edition numbers were never promised from our end even for preorders.

  We provided 2 solutions:  

  1) We can issue a 100% refund with our return label.  
  2) Provide a significant % of discount

  Since RMA was not chosen, we provided a significant discount on the art print.  If you're still unsatisfied, we will extend your RMA request for another 30 days till Aug 17th, 2024.
  Please let us know and thank you for shopping with us.

  IGN Store

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried to cancel my account. They said I had to make a payment. I made the payment. I tried to cancel my account. They said I needed to make another payment. I made the payment. They still did not cancel my account and charged me for another month. I contacted them via email multiple times. They keep telling me to login to cancel but it's continues to ask me to pay even though I've paid and my balance is 0. I've tried the chatbox but no one is available. I've called the number on the website and email but it does not work. The continued to charge my card but refuse to delete my account.

  Business response

  05/24/2024

  Hello ******** can you please confirm which Ziff Davis business you're referring to in your complaint so that we can route you to the right customer service team? Thank you.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an item from the Humble Bundle Store ( steam key for The Texas Chainsaw Massacure) and I tried to activate the key but it came back as inactive since the seller had refunded the key while also taking my money!? I even couldnt find the game in my humble library or purchase history which is even more absurd! I contacted support and its been almost 2 weeks which is an insane amount of waiting time. Email for account is ********************

  Business response

  05/16/2024

  Hi ****, 
  Thank you for alerting us to this issue. Our records show that you disputed this order with PayPal less than an hour after purchasing the item and claiming your key, which will automatically deactivate the key in 3 business days and refund your money in 20 business days. 
  - Link to our dispute policy *******************************************************************************************************************
  - Link to PayPals dispute policy *************************************************************************************;
  
  We recognize that you opened a customer support ticket with Humble when your key was deactivated and then filed a BBB complaint 9 days later as you had not received a response from us during that window. As you can see in bold when you submit a ticket, our current response time on tickets is 14+ days ****************************************************** We apologize for this delay and we are working on addressing this issue. 
  
  If you believe this dispute was inadvertently flagged, we are happy to reinstate your order when you dismiss the dispute from your PayPal portal. 
  
  Thank you for being a Humble customer and holding us to high standards. We look forward to your business in the future. 
  
  All the best,
  *****
  
  

  Customer response

  05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  While it is true I did open a case with PayPal an hour after purchasing it was a mistake on my end as I had purchased keys from another seller which did not work and did not realized I was making a case against the wrong seller . There is proof as I did close that case almost immediately after making it ( I will provide Screenshot). 
  

  The second time I filed a case was after the key was deactivated that case has also been closed (will provide screenshot as well). 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business response

  06/12/2024

  Hi ****, 
  We see in our systems that we issued you a refund on May 24, 2024 at 7:45am and sent you a note letting you know of the refund at that same time. 
  Please re-open your customer service ticket if you are having issues with your refund so we can further assist you. 
  Thanks, 
  *****
  

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Retailmenot is a cashback company in partner stores led by ZiffDavis. I made a purchase of a Laptop at ******* I needed it for study and work purposes, I was immediately attracted by Retailmenot's 12% offer, which would have returned me $459.48 initially, but I was quickly faced with a hassle, they said that Retailmenot's established limit for ****** was $200, would mean that I would receive less than half of what I expected, and I found myself unable to earn more, as I realized that other cashback companies similar to Retailmenot were offering more than that, but I was deceived by the eyes, as if that wasn't enough, the cashback wasn't shown in my account, it's missing, I sent a query, but they got back to me with information that didn't make any sense about the missing cashback request, yet, right after They informed me that I should wait even longer, but if the cashback hadn't come in, it certainly wouldn't go in the future, it's a big hassle, because in this case I could have been enjoying my laptop and the right cashback in other cashback companies, but I went frustrated by Retailmenot and the bad experience I had here. In light of the whole issue, I request that ZiffDavis can add the missing $200 to the Rewards credits, since that is the limit, and I would receive less than half of what I would actually earn at 12%. So let me know if you can resolve this, and I will be happy to positively reassess the inconvenience I had.

  Business response

  03/18/2024

  Good Morning. As previously mentioned, Rewards take up to 45 days from the date of purchase to fully process and for the qualifying Rewards to be applied to your RetailMeNot account upon approval. Our system does not allow us to update your activation status during this time. It may take the full 45 days to process; if you see inaccurate information, please do not worry, as we may not have complete details from ****** yet. 
  
  We see that you activated the ****** Cash Back offer today. As long as a qualifying order was made, you should see the payout within 45 days following that activation date. 
  
  If you do not have a Reward by the payout date of 4/27/24, please contact ************* and refer to case ********, and we will gladly evaluate your order for the Reward.

   

• Initial Complaint

  03/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Somehow mistakenly clicked on your button to start receiving texts. Totally getting slammed with notices from ********.They say you can "unsubscribe", but no way to get a hold of anyone.IMPOSSIBLE!

  Business response

  03/27/2024

  Hello-

  We believe you might have accepted browser Push notifications. Please see attached document which details how you can go about turning these notifications off. Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩