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ComplaintsforEcolab
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had been using this company for my restaurant. We had a dishwashing machine rental and they were to provide chemicals for the machine. They were not consistent or accurate with chemical orders and sometimes we would go weeks without them. This would be a health issue and we were left scrambling to borrow chemicals to clean our dishes. We complained and ******* would bring us large amounts of "free" chemicals. More than we needed. Then we would get charged MPPA fees for not ordering a monthly minimum. We complained to management. They offered to remove them but never did. We finally had to return the equipment and go with another company. Now they are demanding more payment. I have asked for a complete history of my account as I know there payments not credited. And I now see that the amounts of some invoices have increased with no explaination.Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have asked them to stop calling me and they continue to call me from ************ Dates May 20 2022 2:59pm from ************ May 24 2022 1:33 pm from ************ May 26 2022 2:16 pm from ************ May 27 2022 2:48 pm from ************ May 31 2022 3:02 pm from ************ May 31 2022 3:46 pm from ************ June 1 2022 12:00 pm from ************ June 2 2022 10:12 am from ************ June 2 2022 11:30 am from ************ June 3 2022 11:20 am from ************ June 3 2022 11:35 am from ************ June 7 2022 2:44 pm from ************ June 7 2022 3:40 pm from ************ June 8 2022 10:16 am from ************ June 8 2022 11:51 am from ************ June 8 2022 11:57 am from ************ June 9 2022 9:50 am from ************ June 9 2022 9:56 am from ************ June 9 2022 11:53 am from ************ after my 3ed complaint calls stop for a short time June 28 2022 11:23 am from ************ June 29 2022 5:07 pm from ************ June 30 2022 12:58 pm from ************Customer response
07/25/2022
Better Business Bureau:
At this time, I have not been contacted by Ecolab regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
11/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Continue to receive bills and past due notices although I ended the relationship over a year ago due to false billing and unauthorized drafts from my checking account.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1350 Broadway, Suite 1803
New York, NY 10018
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.