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          Dante Labs Inc. has 1 locations, listed below.

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            Business ProfileDante Labs Inc.

            DNA Testing

            Contact Information

            234 5th Ave Ste 413

            New York, NY 10001-7607

            Visit Website

            Customer Reviews

            1.17/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            51 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Dante Labs is a genome sequencing and data analysis company specialized on whole genome sequencing. We leverage proprietary analytics to provide people with the reports and insights on their existing conditions or on the risks of future conditions.

            Products & Services

            Whole Genome Sequencing, Whole GenomeZ, Whole GenomeL

            Business Details

            Location of This Business
            234 5th Ave Ste 413, New York, NY 10001-7607
            BBB File Opened:
            11/9/2018
            Years in Business:
            7
            Business Started:
            3/13/2017
            Business Incorporated:
            3/13/2017
            Type of Entity:
            Corporation
            Business Management
            • Mr. Andrea Riposati, CEO
            • Mr. Mattia Capulli, Chief Technical Officer
            Contact Information

            Principal

            • Mr. Mattia Capulli, Chief Technical Officer

            Customer Contact

            • Mr. Andrea Riposati, CEO
            Additional Contact Information

            Phone Numbers

            Website Addresses

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            Customer Complaints

            51 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            07/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchased a MyGenome test and was sent the collection kit. After returning the kit, there were no updates on the progress after 8 weeks. I contacted Dante and after multiple emails, they finally replied that there were some delays and to give it more time. After multiple additional emails it has now been over 50 weeks with no results. I can only conclude that they are not providing what they are promising customers. Completely unacceptable and warranting further attention.
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            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Amy S

            07/22/2024

            I got my kit a year ago, I have tried to contact the company with no response. DO NOT BUY THIS PRODUCT.
            Read 11 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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