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ComplaintsforHQ Ebike Repair Shop
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive order a electric scooter online from a company called Yume. Within the first week or so I experienced electrical issues with my newly purchased scooter of ***** dollars. I contacted customer support and they helped me by send additional parts. After I got the parts I put them on I still had the same issues so I contacted customer support and they told me to send the battery of the unit to their colleague in new York who fixes their issues. Ive been trying to get my battery back its been 6 weeks Ive done everything they asked and I have received my new battery back. They did tell I can buy another battery for ***** dollars. Which is wrong because I have warranty. So I got ahold of customer service and they took care of that for me they have been telling me that they sent my battery to me its in the mail but they wont send me the tracking info and keep given me the run around and keep saying sorry. They been saying its getting mailed out now for 4 1/2 weeks. Ive just spoke for them again and they said sorry we didnt send it yet or we lost the tracking call back in a day we will have the tracking info Ive been getting this answer for over 4 weeks now. And I feel like I got scammed out of ***** at this point.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.