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ComplaintsforKey Brand Entertainment Inc.
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Complaint Details
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Initial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I reached out to this business at ************ to cancel tickets to a show on 2/14/2024 due to a skiing accident in which I broke both legs and now confined to a wheelchair as of 1/30/2024. I called to cancel my order on 1/31/2024. I had made arrangements to go to ******** for Valentines and see a show. However, after my accident I realized I would not be going anytime soon. I called airlines and they refunded, called hotel and yes I had that returned however, ************ says they will not give a refund regardless of reasons. When I asked to speak to a supervisor I was denied and it was explained that they would only have the same answer for me. There are certain life experiences out of our control. I do not find it ethical to not be accommodating in certain circumstances. As a consumer, this makes me not want to EVER do business with this company again! This is a Business who can and should do better!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.