![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforMulberry Technology Inc.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 250 Hudson St Fl 2, New York, NY 10013-1413
- BBB File Opened:
- 4/3/2020
- Years in Business:
- 6
- Business Started:
- 4/11/2018
- Business Incorporated:
- 4/11/2018
- Type of Entity:
- Corporation
- Business Management
- Chinedu Eleanya, CEO
- Contact Information
Principal
- Chinedu Eleanya, CEO
Customer Complaints
67 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
16 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Britney D
07/25/2024
Mulberry Technology Inc. Response
07/26/2024
For additional context: The main difference between MulberryCare and a typical manufacturers warranty is the coverage: most manufacturer warranties only provide coverage for product defects or malfunctions. Issues stemming from accidents typically arent covered at all by a manufacturers warranty. That means if your products issue wasnt a result of faulty manufacturing, youre out of luck if you need repairs or a replacement. That's where we come in, and are happy to address issues of this nature.
We've reviewed your claim in detail, and in your case: Your claim was submitted while the manufacturer's 1-year limited warranty was still active. Additionally, in your description, you noted that: "I cleaned and conditioned the couch as directed with specified products from poly and bark and it ruined the sofa." Given this information, our team redirected you to file a claim under the limited warranty given this was likely the result of a manufacturing defect, which is a covered issue under their warranty policy.
For ease of reference, I've attached details on their policy below:
1 Year ******************************** standard manufacturers warranty covers defects in materials and workmanship for one year from the products date of delivery.
Again, we apologize for any confusion surrounding our terms and wish we could have been of more assistance.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.