Business ProfileforBottega Veneta Inc.

First of all, I would like to claim that my complaint is against bottega veneta Castle outlet store, since I cannot search for this store specifically, I can only complain against the head office. I hope someone will help me. Whether it's an outlet or a boutique, it belongs to this company. I bought a pair of bottega veneta sandal on March 26. It is a pair of pink lido style. I bought it in the store because I like this pair of shoes very much. I paid for it very soon. The next day I left *********** for a vacation, but I came back a week later, and I wanted to wear these shoes out to dinner, and I only wore them for a few hours and I came home and there was this black stuff on the heel that was sticky, and I looked at it and it was sticky and it was pretty bad. A pair of shoes after 700 dollars or discount overflow glue must be a quality problem. Two days later, he replied that he could replace a new pair. I asked him what to do if there was any problem, so I contacted *****, his manager, who gave me a phone call and told me that I could only drive to the store within 15 days to replace the shoes, which must be of higher value than the shoes. It takes me three hours to drive over 200 miles. **** I asked for the email address of ******, the manager of the store. After sending the email, I replied two days later and only told me that it was impossible for me to return it and asked me to exchange it for a new pair. I told her my concerns very clearly, and the next day, she replied me for the second time, telling me that I could not return the shoes, only exchange them with the same or higher value, but other shoes were cheaper than this pair of lido, and I could not refund the difference. I think about it and I'm still angry because it's not my problem, it's the problem of the shoes. The store's no-return rule makes me assume the quality of the shoes. That's not what a big brand does. This is also the first time I have encountered this kind of problem. Now I send emails to ****** and no longer reply to me. I don't know what to do. I can only make complaints to the head office to solve for me, I only accept the return.