ComplaintsforChristian Dior, Inc.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In the middle of December 2020, I requested a return and refund at Dior. After several phone calls, they said the amount of $191.25 would be credited to my account within 7 to 10 business days. However, it has not been shown on my account yet. I made several phone calls half a month to 3 months after the desired refund date, but nothing happened. Here I attached two emails indicating 1. the order number and the promise to refund, and 2. one of the phone calls reference number.

• Initial Complaint

  11/08/2021

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I sent my small Lady **** to Christian Dior ******************** for repair on January 2, 2020. On March 15, 2020, I was informed by an email from ***************************** that the bag had come back from the repair facility and it was unable to be repaired. My email communications with Christian Dior were interrupted and delayed later due to COVID-19. As soon as they reopened, I asked them to see what they can do to my bag, maybe they can try to repair a little bit of it, and if not, please return my bag to me. However, I did not receive any correspondence until 9 months later, on December 11, 2020, *************************** replied to my email, and asked for my mailing address so they can send me the bag at no cost. I then provided my shipping information and there was no reply, again. I sent many emails asking for any updates, but there was no reply, none. Another 8 months later, on August 8, 2021, ****************** finally replied to my email and said they'll send the bag out to me next week. I thought I could finally end this case and see my bag again, but I was proven wrong, again. It's been 12 weeks now since then and I don't have any trace of my bag. Christian Dior did not send me any shipping confirmation or tracking number, nor did they reply to any of my emails.I have tried calling and sending notes via the website, but nothing seems to work. I had no choice but to raise this issue to BBB. Hopefully, someone at Christian Dior could solve this problem with me.

• Initial Complaint

  11/03/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 07/24/21 I received a necklace and it wasn't what I wanted. I called Christian Dior and told them I wanted to return the necklace. Christian Dior send me an email stating that someone from *** would pick up the necklace on August 3,2021. The *** man came to my house on August 3, 2021 and picked up the necklace. I called Christian Dior on August 4,2021 and spoke to a customer service representative Dylon who informed me that the necklace was never received. I called *** and they stated that the necklace was scanned in on August 3,2021 and I need to file a claim. I tried to file a claim and was unable to file the claim because, I wasn't shipper and didn't have an account with them. I called Christian Dior and explain what USP stated and they stated they would do an investigation. I called Christian Dior back three times and they stated they would give me a call back and never called back. I finally asked to speak with a supervisor and the supervisor told me there nothing they can do because they don't have the necklace and USP close the investigation. I called *** back and they stated that they didn't find the necklace and they can't refund the sender because, the claim was submitted after 60 days. I need someone to help me get a refund. I don't have a product and my money back.

• Initial Complaint

  11/03/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased some boots and the boots didnt fit in addition looks like they sent me some boots someone returned. I immediately sent the boots back and they were delivered and received by the company however they will not refund me and are saying they boots look worn and the security tag was removed. I Immediately returned the boots back to them with the label they provided I never even removed both boots from the box I sent them back to them the same Way they sent them to me. *** dropped Them off at about 530pm to my job I packaged Them up for *** to pick them back up which they did the very next day.

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been trying to contact this company through email, phone and chat. They actually Blocked me from being able to chat. When I try on my husbands phone it goes through. *** emailed me since 10/25/2021 that they have sent Dior a claim refund and they are aware of it. Dior claims they havent filled out the paper work for my refund. They refuse to let me speak with a manager. They ignore my calls and email. This is ridiculous. I want my REFUND ASAP.

• Initial Complaint

  10/29/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order ********** I receive incorrect color for the bag I ordered. I sent the photo for the bag I received, as requested by the Cs agent. Bag was received by Dior warehouse. I already received an email saying Dior received the bag back but refund still hasnt been issued

  Business response

  11/15/2021

  Dear ***,

   

  I am pleased to confirm  that I received your complaint following our conversation on November 13th.

   

  As discussed with you, you placed Dior online order ********** for the grey Mitzah print Saddle bag that was delivered to your home on Saturday October 23rd under *** tracking ********************

   

  On October 24th, you created a return through our website Dior.com and stated that we had shipped you the incorrect Saddle bag. You shipped your parcel back to our warehouse under *** tracking ******************, which was received back to us on October 26th.

   

  As per our return policy, all returns must be shipped back to our warehouse within ********************************************************* perfect condition & have the return tag attached.

   

  In order to confirm that the incorrect Saddle bag was shipped to you, our warehouse performed a thorough investigation that showed that the correct Saddle bag you had intended to acquire was indeed shipped to you in your order.

   

  Due to this, our team reached out to you via e-mail on October 29th to explain that we were unable to accept this return as this was not the same Saddle bag we had shipped to you.

   

  You then responded on October 30th requesting a new return label and called us on the same day to explain that you had shipped back the Saddle bag you acquired in a boutique by error.

   

  We shipped back this Saddle bag to your home and provided a new return label, in order to allow you to return the Saddle bag you had acquired through our online boutique to our warehouse.

   

  You shipped this bag back to us on November 3rd under tracking ******************, which was received on the same day.

   

  As confirmed during our conversation together on November 13th and most recently over Instagram with a member of our team on November 15th, all our returns take 14 days to be processed. Seeing as your Saddle bag was returned to us on November 3rd, your refund should be processed before November 18th as long as the creation meets our return policy.

   

  I remain available if you have any additional questions regarding the return of your Dior online order **********.

   

  I thank for your for time Soo and on behalf of the House of Dior, I wish you a wonderful start to your week.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased an item & the order number is ********. I have emailed multiple times and called the customer service line to be left on hold for 30 minutes. I need a confirmation and tracking number or I will report theft. I never received anything on my order and it has been 6 days.

  Business response

  11/15/2021

  Dear ***************,

   

  I am pleased to confirm that I received your complaint regarding your online order #********.

   

  This order number corresponds to an online order placed through Christian Dior Perfume & Cosmetics, as opposed to Christian Dior Couture.

   

  You are at liberty to contact the Christian Dior Perfume & Cosmetics representatives through the following details:

   

  Telephone: ************

   

  E-mail: *************************

   

  I thank you in advance for your understanding and I wish you an enjoyable end to your week.

   

  Yours sincerely,

   

  *******

   

   

• Initial Complaint

  09/20/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I went into the Highland Park store and purchased a scarf. I also ordered a purse that was not in stock. Keep in mind this was on a Sunday Aug 15, 2021. I paid in cash for purse which was $1,500. The scarf was $300 and I paid with my credit card. I was informed to sign my receipt but dont know why. I was informed on Monday Aug 16, 2021 the purse was coming to be via mail. But the purse was shipped from the Dior Highland Park store. I contacted them and asked why you just didnt call for me to pickup the purse. They sold me a old used purse. The leather was already wrinkled a lot plus the color was dull. I returned everything on Sunday August 22, 2021. I was informed I would get a paper check for my $1500 cash. I dont understand why. They could have just put the money back on my debit card or credit card. Then they go on to tell me that it will take 2 months to get it. Well today is September 20, 2021 and still no refund. The store rep I spoke to about the refund has blocked number.

  Business response

  10/13/2021

  Thank you for contacting Christian Dior Couture. We are sincerely sorry to hear that you were not satisfied with the way you were received during your last visit to our ***********************, and we thank you for bringing this to our attention.
  
  Diors highest priority is to live up to our clients' expectations and we strive to provide outstanding services and creations worldwide. Consequently, we are pleased to inform you that we have forwarded your message to the appropriate team, who will be in touch with you as soon as possible. Please allow them one to two business days to review your message further and respond. 
  
  The House of Dior wishes you a lovely day.

   

  Best, 

  Christian Dior Couture Client Services 

  Customer response

  10/20/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   No has contacted me yet.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  09/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was sent a broken glass bottle of $100 serum. I immediately took pictures of it being broken before even opening the outer package as it had leaked out so I knew it was damaged. The outter shipping box is in great condition. I photographed everything. No contact after sending the pictures. I had to call and email multiple times since August 19. Customer service keeps passing me around and I have been asking to speak to a manager for a couple weeks. They claim one will call me and never does. Now a month later they are trying to blame *** for sending me a damaged item when it was clearly a quality issue, and the bottle was broken before sending. I just want a replacement or my money back. It should not take a month for this and no contact from a manager. I have pictures of everything. I have had to keep this box and broken bottle for a month. They are scamming trying to avoid every way of refunding my money and now trying to scam *** for it. Horrible company. Never order from them.

  Customer response

  11/02/2021

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Christian Dior Perfumes, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/09/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Hi, I would like to open a complain against ******** about some makeup orders, and i would like to know when the replacement of the Dior orders numbers: ******** ******** and ******** will be ship out to me (including gifts and samples) in expedited shipping? (As promised by supervisor ***** from customer service and the rest of the team) Has been taking so long and i don't know why. This has been approved by the Team in charge and i was told by ***** who is the customer service supervisor that it supposed to be ship out on September 2nd. I was promised that ALL MISSING ITEMS WERE APPROVED, BOOKED AND READY TO BE SHIPPED!!! that they were just waiting for the tracking number. On September 7th ***** told me that some gift that i am supposed to receive were not approved because they were out of stock and is not truth!!! When i go to ******** and i put a promo code the items still available!!! But ***** (the customer service supervisor) told me that those items are only for new orders on

  Customer response

  09/14/2021

  
  Finally!!! after many days waiting they sent my replacement, they did not send one of the pouches tho... I supposed to receive two, I got only one pouch they missed the other one, but this has been so frustrated for me that i don't care, they can keep it, my mental health is more important than this. Horrible experience with Dior in the **. As an advice...I suggest to take your money somewhere else.  

  
  Sincerely,
  
  **************************************
  
  
  
   
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩