Business ProfileforGucci

I returned the glasses that I purchased so that I **uld order the larger frame. The item was received by Gucci on February 27, 2024, at 10:15 am. It was signed for by ********************. I chatted with a Gucci sales associate, ***************************** on or about March 20th while I was at work about the **rrect item. She emailed me the item number (please note that the email appears to have been recalled as I know longer see it in my saved emails) Her email address is *****************************************(all lowercase) She never mentioned that my return was "empty"On May 7, 2024 I received an email from Gucci, indicating that my return was denied because the sku was missing from the box. I immediately called them and the representative stated that she did not know what the sku was and that someone would call me back before 5pm. No one ever called me. I called the very next day and was told that they were returning the glasses because of the missing sku. They told my credit ** that I returned an empty box. I called ***** and they said that they would never ship an empty box. They told me to file a claim. I cannot a claim because it's more than 60 days. If the box was empty, why didn't they **ntact me before May 7th or file a claim? I would have gone to the fed ex facility that I used and called the police. How is it fair that they wait over a month, outside of my window to file a claim to say that box was empty? How was it empty if the shipping weight matched what I received? If ***** doesn't ship an empty box, how was ever shipped? How does Gucci receive an "empty box" and not notify anyone? How does an employee not know what a "sku" is and then the next time I call, sku means the item was missing? They should have more of a responsibility than this and why was the email recalled? The tracking ID that ******************** provided was from Dec 5, 2023. this was well before I placed this order/ tracking #************. does not even apply to my order as my purchase was made in 2024