Customer ReviewsforGucci

I bought a pair of sun glasses at Gucci in ********, **. When I wore them for a few hours, I realized that the glasses' frames are not aligned, so I tried to return them within 30 days, but they rejected. They said they had been worn and that I made the frames unaligned. I feel cheated by Gucci.

My son-in-law ordered a Gucci bag from their sales department via telephone last December. Before Christmas he went to the *************, ********* Gucci store to pick up the bag and proceeded to give it to my daughter. She didn't like the logo on the bag and promptly returned it to the ******* store where she was shockingly informed by *********************************, the General manager of the store that the bag was a counterfeit.. She was extremely rude to my daughter and accused her of attempting to return a fake bag and that the company had no responsibility or obligation to make this right. Understandably distressed by the stores treatment, my son-in-law attempted to elevate this to Ms. ********* boss ************************ She went dark as well--No response. After repeated calls, my son-in-law received an e-mail from ***********************, Senior Team ******** ****** Services Americas who said in an e-mail the short story, the bag was a Gucci handbag yes. I will be more than happy to explain and please rest assured it was an authentic Gucci handbag. Thank you so much for your time and happy holidays! What happened here was either (a) the company sold my daughter a fake bag and then harassed her for trying to return it; or (b) the company sold my daughter an authentic bag but then accused her of trying to return a fake bag and harassing her about it. I sent by certified mail a letter dated January 9, **** outlining the entire situation to both the Gucci America President ****************** and the holding company President *************** To date, no acknowledgment of even receiving my letter. There has been a total systematic failure throughout the company. No accountability or desire to resolve the issue. How about an apologize! The company also has the obligation to investigate the lapse in its value chain, determine the size of the problem and inform those customers that have been impacted. How many other customers have been sold a fake Gucci bag? Caveat emptor--let the buyer beware.

My husband purchased me a belt for Christmas. It was too big. We called Gucci and we were issued a Fed Ex Label. We shipped the belt back and waiting for the exchange for a smaller belt. The belt was only tried on for size. It had all tags on it and was put back in original packaging. Gucci "declined" the exchange claiming the belt was worn. Their customer service was horrific. I would never purchase from them again. It is such a scam, especially after reading about so many other people who have had similar issues. DO NOT BUY.

Paid $1000 for sneakers that normally would be a 1/2 size big, only after wearing them for 20 minutes got severe blisters on my feet. Asked if I could exchange them for a size that I could wearthey said no it was against their policy since the shoes had been worn (for 20 minutes). They refuse to help remedy the situation. Do not buy here unless you want to keep itthey could care less about customer service.

Don't be fooled by the name brand. Worst customer service I've experienced in a long time plus their bags are JUNK.My husband bought me a $1500 bag a few months ago. The hardware fell apart after wearing it only three times. This has never happened to any other of my high-end designer bags.I contacted Gucci and was asked to provide a receipt and photos, which I did. Then I was told "Congratulations", you need to pay $134 + tax to fix the issue because it was purchased at ************* and not through Gucci. I asked the customer "solutions" team if ******************** made the bag and they said yes. They also said that since it's a legit Gucci bag, they couldn't send me the parts and they had to repair the bag themselves. But since I didn't buy from them directly they wouldn't comp my repair. (My repair is a piece of hardware or a s**** by the way.)I communicated my frustration via email. Then I tried talking to a manager. She was very rude and dismissive and basically repeated herself and their policy over and over again to me like I was stupid.I asked if there was someone above her and she said there was nobody else at Gucci that I could talk to. She doesn't have a boss that she reports to? I find that very hard to believe. She also hung up on me.Overall, I can afford the $134 but it's the principal that it's a brand-new $1500 bag that fell apart like a piece of garbage. Plus, it's ironic that I need to reaffix their LOGO to my bag which is like free advertising, and they can't accommodate me.The fact that I've spent all this time on trying to get a small piece of hardware is beyond me. This is the worst customer service I've experienced in a long time. The manager that I spoke with was one of the rudest people ever. Plus she has no power at all to take care of customers.I know Gucci is a big famous brand, so why should they care about me? Please don't buy Gucci. Spend your money elsewhere.

Watch repair has taken a year and counting, this place is a piece of s***

There is no Zero stars or else would have given Gucci the same.I bought a purse from Gucci and had to return it. During return I used their preferred label at Fedex.Fedex shows in Transit forever. When checked with Gucci they said its damaged. They are not sending my package back and not even refunding my money.Dear Gucci idiots, If I use your carrier for return who i liable? How can you claim this is not your fault when you chose carrier and not me. When I call carrier they are mentioning they cant reveal info to as I am not the account holder.Dumbos...

Gucci customer service ****, I have been trying to resolve an issue since November 2021, with no success.

I purchased a belt online in April . Tried it on and it didnt fit. I reached out to client services in may to get a return label. They sent return label. Life happens was sick around the time I received the label wasnt able to get out. The email was overlooked. I wasnt aware it was only good for two weeks. When I reached out to them later again they said I couldnt exchange the belt for the correct size. Now Im stuck with a $400 belt that is two sizes to big and has tags on it. What a waste and scam. Ive purchased Gucci items from other department stores had wonderful experiences and this was my first time from actual store and I was not even accommodated with a brand new belt with tags. Im a online shopper so this was a horrible experience to be high end.

I purchased a Ophidia tote. Within a year the material started to wear off. I sent pictures to the Gucci Aftersales Team. They requested that I send my bag for inspection. Upon their inspection they determined that I should be compensated via store credit and then would be mailing me a gift card for the poor quality product they sold me. Its been 4 months and I have not received anything. Ive had to call several times and send several emails asking for tracking and confirmation and there has been no response. I do not recommend their bags. ***** ******** ****** and ***** ******* have better quality and customer service. I would not have ever expected to go through this with a fashion house such as Gucci. Im extremely disappointed.