Business ProfileforMiu Miu

Please kindly refer the transaction summary to the file named "Dispute Documents".We have contacted Miu Miu Service Team several times, but they were inactively in dealing this issue and their process of investigation was incredibly rough (please see details included the email chain as attached below). The order ************ came with 3 different packages from 3 different locations (please see the attached three screenshots), total at $6,121.51. The other two packages (*************** and ***************) were returned and refunded correctly and timely. As I stated in the email, "Im pretty sure that I put each returned item into the correct boxes; to avoid the mix, I double checked the return portal to see the correct combination of those returned items and the addresses before shipping them out". Also, upon reviewing the return process, we noticed that both the incoming shipment weight and the return shipment weight are measured as exactly the same, by **** I believed that myself was being cooperative during the whole process.However, the MiuMiu service team was asking unreasonable request like "can you kindly provide any confirmation that both tops were shipped with that same return label?" and stopped replying to us after they said that they would reached out to other fulfillment centers corresponding to orders *************** and *************** for confirmation if they may have received the item by mistake in their return packages. If the other two warehouses received that item without reporting it, it shows the messy internal control; if the fulfillment center itself can not provide proofs that they only received one item, it also shows the weak internal control. Also, it does not make any sense that I would return the size 36 one but keep the size 38 one, as my return reason is "too large" and I'm only 90 lbs.