Business ProfileforVersace

I both a pair of black Greca back in 07/07/2023 they luxury shoes came with manufactory defect i contacted the Versace customer services in February this year to start the process of warranty they request for me to send receipts pictures of the items bank statement and much more information finally they come up with the resolution of mail out the shoes to them back in 6/04/2024 at the time I returned the item I did sent an email in advance advising this trashy company that the original acct or debit card that I originally used at the time of this purchased was no longer in used or in services to avoid any potential delay during the process of my refund, they completed dismiss my email, days go by weeks go by and not response from anyone I contacted customer services several time and the customer services disconnect my call several time dismissing my call I request to talk to managers several times they did not wants to talk to me please look or listen to some of the calls that I had mad already to find out how trashy and Getto this customer services is. Button line is that after almost 2 months waiting for my refund and still haven't received my money back, they have the item for 2 months already and still haven't process my refund yet. IM LOOKING FOR MY FULL REFUNDS ALSO 7.65 DOLLARS OF SHIPPING BOX I PURCHASED AT THE **** I SENT THE **** BACK AND A COUPON FOR THE INCONVENIENCE FOR ME TO PURCHASE A NEW PAIR OF SHOES. THIS HAS BEEN INSANE THE AMOUNT OF **** THIS STUPID COMPANY IS TAKING TO GIVE ME MY MONEY BACK.IM WILLING TO PROVIDED PROFF OF EMAIL CONVERSATIONS AND NAMES WITH DIFERENT INTERACTIONS FROM CUSTOMER SERVICES.