Complaints

This profile includes complaints for Calvin Klein, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Calvin Klein, Inc.

  205 W 39th St Fl 12 New York, NY 10018-3102

• 

  Calvin Klein, Inc.

  205 W 39th St Fl 17 New York, NY 10018-3483

• 

  Calvin Klein, Inc.

  205 W 39th St Fl 12 New York, NY 10018-3102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to complain about the fragrance of mens obsession. The last bottle purchased in December of 2024 at a ******* on *********************************, *******, has a different fragrance than the musk smell. The fragrance does not have the musk attribute that has always made the fragerance desirable. The last 3 bottles purchased from *******, ******, and *****. ***** and ******* are both in *********, **. When I buy Channel 5 , I receive the same sent every time. When I buy Sand and ***** an **** product, the sent does not change. How can Cliens product change the sent ,still be just as expensive, when the sent is not even desirable? I would like a product that has the strong musk smell as i am used all the years I have enjoyed the scent.

  Business Response

  Date: 04/29/2025

  Good morning, 

  My apologies for the inconvenience you feel you have encountered with your recent purchase. Please reach out directly to the manufacturer so they can assist you with your concerns. They can be contacted at  ******************************* or by phone at ************. 

  Thank you,

  Calvin Klein Customer Service

   

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Calvin Klein and a missing order (#**********) valued at over $400, which has never been delivered.I have chatted and emailed Calvin Klein customer service multiple times, including with representatives ****** and ***, and my concerns were repeatedly dismissed. My questions were ignored, and their responses did not address the issue they simply stated the package was delivered, even though it was not. I have checked with my buildings package room and neighbors, and no one has received it.This order was meant to be a care package and birthday gift for my boyfriend, and its incredibly frustrating that Calvin Klein has offered no real support or resolution. I have tried everything I could before I should resorting to a bank dispute, which takes time and stress I shouldn't have to deal with for something that was never delivered.Calvin Klein continues to refuse to file a claim with **** even though, as the shipper, they are the only party authorized to do so. I have asked for a copy of my chat transcript to support my claim, and they have refused to provide that as well. I am extremely disappointed by how this situation has been handled and would like the BBBs help in holding Calvin Klein accountable for this unacceptable customer experience.

  Business Response

  Date: 04/08/2025

  Good afternoon,

  After further review of the case details, we have refunded the order ********** in the amount of $482.62. Please allow 3-5 business days for the refund to reflect in the account.

  Thank you,

  Calvin Klein Customer Service

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Calvin Klein for unfairly revoking my earned rewards credits without prior notice.Issue Summary:Calvin Klein offers a rewards program where customers receive $20 in credit for every $200 spent. I made several legitimate purchases and accumulated $80 in rewards credits. However, when I attempted to use my credits, I discovered that CK had wiped them from my account.Upon contacting customer service, I was informed that my rewards were removed because I was flagged as a "bulk buyer." This decision was made without any warning, and there is no clear policy stating that bulk buyers forfeit earned rewards. Additionally, I spoke with a customer service manager over the phone, who refused to reinstate my credits, despite my purchases following standard store policies.Why This is *********************** of Transparency Nowhere in CKs rewards program terms does it state that bulk buyers will have their rewards revoked.Unjust Retraction of Earned Benefits I spent my hard-earned money under the promise of receiving rewards, only to have them unfairly taken away.Poor ***************************** Despite my efforts to resolve this with *** customer service and a store manager, they refused to reinstate my credits.Requested Resolution:I am requesting that Calvin Klein reinstates my $80 in rewards credits, as they were earned through valid purchases. If CK refuses to restore my credits, I ask that they provide a clear, written policy stating that bulk buyers forfeit rewards to justify their actions.I hope BBB can assist in resolving this matter, as it reflects a lack of fair business practices and misleading promotions on CKs part.Thank you for your time and assistance.

  Business Response

  Date: 03/17/2025

  The customer was explained directly why the account was flagged as a Bulk Buyer after review and investigation.

  Based on this information, per Calvin Klein policy, the reward account will not be reinstated. The customer was told that the website and in store purchases are for personal use only and not for buying to resell items purchased. This against Calvin Klein policy and not allowed.

  After further investigation, the customer has multiple accounts which all show multiple underwear purchases of the same exact item in different sizes.

  The customer was confronted with this information and confirmed the purchases. After speaking with a manager, the customer confirmed his understanding of the policy and stated that he did not need any further assistance.
  

• Initial Complaint

  Date:03/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of boots for myself online on January 8th. I received the order on January 13th. I wore the boots no more than 8 times. On February 14th, I wore them to a dinner for *********** Day and at the end of the night when I took my boots off, I realized that the boot tip on one of my heels had come off. They cannot be worn in that condition as it would cause further damage to the boot. I contacted Calvin Klein's customer service online to request a replacement and was assigned case #********. I provided all of the necessary information that they requested and the only responses that I received were asking for the information that I had already provided. Their last communication was to say that they closed my case and to reply to the email to reopen it, which I did. I have still not received a response. My desired resolution is to receive compensation so that I can get the boot repaired, as my size is no longer available on their website for them to replace the pair. I would accept a new pair if they in fact have my size (7).

  Business Response

  Date: 03/13/2025

  Dear *****,

  We do apologize that your issue was not addressed and for any inconvenience this may have caused you.

  Regrettably, we do not ship replacement items. 

  At this time I would like to offer a full refund for the your order, and a $75 Calvin Klein e-gift card that can be used in-store or online and will not expire. 

  Please confirm if you accept.

  Sincerely,

  Calvin Klein Customer Service. 

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package of Calvin Klein womens boxer brief underwear picture showed six pairs of underwear they were on sale so I purchased them when I received myitem there was only one pair of underwear I called Calvin Klein **************** they asked me if I have taken a picture of the image when I it I said absolutely not because I dont take pictures of purchases because Im confident that what I buy the merchant will send out the right product they wanted to give me a 20% off on mynext coupon for my next order I told him no I want what I originally paid for which was six pairs of size small gray womens boxer briefs which picture of six pairs not one pair that sale is over with so of course the picture is gone however now they have a new sale currently with one pair of the same underwear on sale I told the woman that what I think happened is they went and gave me sale of one pair interestingly enough however whats currently on that page of the sale does it match up with what I paid for the six pairs

  Business Response

  Date: 03/05/2025

  Thank you for reaching out, and we sincerely apologize for any confusion regarding your recent Calvin Klein order. After reviewing your purchase, we can confirm that the Icon Cotton Modal Boxer Brief is sold individually, not as a pack. This is reflected in both the product description and the image on our website. You were charged for a single pair, and we hope this clarifies the situation. You can view the product details here: ************************************************************************************. We truly value your business, and wed love to welcome you back to shop with us again soon. If you have any further questions or need assistance, please dont hesitate to reach out to Calvin Klein customer service. We're always here to help!

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 11th February 2025 through Calvin Kleins UK website and paid ******. Unfortunately, my parcel was never delivered to me. The only proof of delivery was an unclear photo showing the parcel, without evidence it was left in a safe place, handed to a person, or delivered to a clearly identifiable location. I contacted Calvin Kleins customer service for assistance. They requested I complete a sworn statement, which I did. After submitting the form, my case was escalated to their specialised team, who insisted that I file a police report that was signed and stamped, stating this was their internal process with no exceptions allowed.I first contacted my local police via web chat, explaining the situation. The officer confirmed that signed and stamped police reports are not practice in the **. I then visited a police station to try to get the report, but the officers affirmed this policy and were only able to log the incident and issue a reference number. I gathered all the documentation, including the transcript of my police conversation and a photo of the reference card. I sent this to Calvin Klein's specialist team as a PDF, following their instructions. I also spoke with *****, a representative from their live chat, who advised me to provide any written documentation, even if not guaranteed to be accepted.Despite my efforts, I received no response from their specialised team. When I followed up with a phone call, I was treated rudely by an agent who implied I was lying, insisting that signed and stamped police reports are possible in the **. This was insulting, as I provided clear confirmation from a police officer confirming otherwise. I suggest that Calvin Klein contact my local police to verify this information if they don't believe me!I am now left without the items I ordered or a refund, despite all attempts to resolve the issue. I therefore request that Calvin Klein issue a full refund of ****** for the undelivered order.

  Business Response

  Date: 02/25/2025

  Hello. Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced with your Calvin Klein order. Your concern has been forwarded to our *************************** in *************. Unfortunately, we are only able to assist with orders made within the *** and ******. However, we want to ensure that you are taken care of, so we have personally contacted the **************** team in the ** to assist you further and resolve this matter. Thank you for being a valued Calvin Klein customer. 

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two jackets from ****** and started wearing them for the first time five days ago. I wore each jacket for a few hours each day, and they started flaking and breaking. The damage is getting worse every day. I spent $200 on both jackets. I contacted Calvin Klein, but they only responded once and took no further action.The email thread is Re: Your Calvin Klein Request Has Closed, case# ******** thread:*************************:They sent a second email saying the case is closed without specifying a reason. I sent all the required information to Calvin Klein by email.

  Business Response

  Date: 01/20/2025

  Dear *****,

  Thank you for bringing this matter to our attention. We understand your frustration with the defective jackets you purchased from ****** and the lack of resolution from Calvin Klein.

  We would like to inform you that your initial case has been closed due to no response from you. However, we see that you still have an active case (********) with us, and we encourage you to submit the detailed information regarding the defects of both jackets so we can assist you further. Please provide any relevant documentation or photos of the damage, along with the proof of purchases provided within this claim. 

  Once we receive the necessary details, we will do our best to help you resolve this issue. We apologize for any inconvenience this has caused and appreciate your patience.

  We look forward to further assisting you. 

  Warm Regards, 

  Calvin Klein Customer Service 

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT resolved. 

  I sent the required documents via email more than five times. They keep saying that they haven't received it. Please find the attached screenshot of my email sent folder. However I am sending the email again now. I need  a solution asap.

  If they can provide a better email then I can send to that email also.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 01/29/2025

  Good Afternoon *****, 

  An email was sent on 1/26/25 to call in for a full refund of $220.28 to a credit card of your choice, please see the email below: 

  Dear *****,
  
  Thank you for contacting Calvin Klein Customer Service.
  
  When available, please call our toll free number ************ from 10 am - 6 pm EST. When calling, please provide the reference number ******** and have your credit card information ready.
  
  A representative will be able to refund you $220.28 onto your credit card.
  
  Should you need further assistance, please do not hesitate to contact me and I will be happy to assist you.
  
  Thank you for being a valued Calvin Klein customer.
  
  Regards,
  
  ******* *.
  Calvin Klein Customer Service

  We look forward to further assisting you. 

  Best, 

  Calvin Klein Customer Service

  Customer Answer

  Date: 02/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: November 24, 2023 Amount of Money Paid: $144.26 Business Committed to Provide: 14 pairs of size large underwear (2 pkgs of 7 each)Nature of Dispute: One of the packages was mis-sized (too small)Business Resolution: Offered a 30% off discount When we contacted the business to explain the problem, all they offered was a 30% off coupon considering one of the two products ordered was unusable and had to be thrown away. This is unacceptable. We provided photo evidence of the difference in sizes of the two packages of underwear. We require either a full refund for the mis-sized package of underwear or a replacement of the items (either is fine).

  Business Response

  Date: 11/25/2024

  Dear **** and *******.
  
  Thank you for contacting Calvin Klein Customer Service.

  I have sent a separate email for you to call in directly for a full refund to a card of your choice. 

  Should you need further assistance, please do not hesitate to contact me and I will be happy to assist you.
  
  Thank you for being a valued Calvin Klein customer.
  
  Kind Regards,
  
  ******* *.
  Calvin Klein Customer Service

  Customer Answer

  Date: 11/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a shoe from this manufacturer. Never worn. ******* wear a few days ago and saw that the material and construct of the shoe was defective. Contacted manufacturer and they are not cooperating in providing a replacement.

  Business Response

  Date: 10/31/2024

  We are currently addressing this matter through case number ********. The customer has been provided with a defective claims form and has submitted relevant information about the shoes, including details of the purchase and accompanying photos.
  Unfortunately, the item is no longer available for replacement. In line with our defect claims policy, we have offered the customer a ********************** eGift Card valued at $60. We are now awaiting their response to finalize this offer. Thank you.

  Customer Answer

  Date: 11/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  SEMAIL.PROVID FOR GIFT CARD TO BE SENT *****

   

  
  
  Sincerely,
  
  ******* ******
  
  
  
   
  

  
  

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calvin Klein Send promotion to me, but it does not work. I call the ******** service. The first ******** service said you need place the order. I will apply the 40% or refund you the difference. After I place the order, the second ******** said its scam and no promotion on website.It let me feel I lied to them. It made me upset. After I told them many times .They let me send screenshots to them. However, after I sent them the screenshots, they didnt want to honor it and gave many excuses. It happened two times. This time makes me very upset. I need they apology to me and refund me $50 difference. If the company send promote code to ********, they need first send it to ******** service. They make me feel like a liar.

  Business Response

  Date: 09/09/2024

  Dear **********,
  
  Thank you for contacting Calvin Klein Customer Service.
  
  I sincerely apologize for the inconvenience experienced with your order and the miscommunication with our team. 
  
  I have sent you a follow up email so that we may rectify this situation for you. 
  
  I look forward to further assisting you. 
  
  Thank you for being a valued Calvin Klein customer.
  
  Warm *****************************************************************************

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **************