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Business Profile

Financing

New York Tribeca Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

This profile includes complaints for New York Tribeca Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York Tribeca Group LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ******************************* loan group constantly calls me (at least 3 times per day) about a business loan. They started calling me from a 925 area code and after months of getting calls from them I blocked the entire area code from my phone, and then low and behold within ****************************** from a different area code. I would like to file this complaint to get them to stop hassling me every day!

    • Initial Complaint

      Date:01/20/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Tribeca Group calls me multiple times per week from a variety of different numbers, making it difficult or impossible to block them. I am already on the do not call list and they are clearly violating the law by calling me, and it borders on harrassment. I strongly suggest that the Better Business Bureau take some type of action against Tribeca Group because this appears to be an ongoing and prevalent, malicious problem.

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get at least a dozen calls per week from this company. The reps are rude and sometimes abusive. They hang up when I request to be removed from their database. I have tried everything to get them to stop harassing me. I can see others have had this issue and the company has responded that they take opt-out requests very seriously. I can assure you they do not. They will just become rude, or just hang up and then call again the next day.

      Customer Answer

      Date: 02/09/2025

      Better Business Bureau:

      At this time, I have not been contacted by New York Tribeca Group LLC regarding complaint ID ********.

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to call me even though I tell them I do not want to be on the call list anymore. The call me upwards of 15 times a day every time from different numbers. Sometimes I can press 9 to "get off the call list" but they still call me consistently.

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on the federal DNC list and the Tribeca group keeps calling me. When I called back the first few times to figure out their company name they said they dont work for a company and they are an individual. Absolutely insane. I would like to talk to someone higher about this, as this is clearly a predatory company based on their poor reviews and blatantly fake reviews on other sites. They also call from local numbers.

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:

      At this time, I have not been contacted by New York Tribeca Group LLC regarding complaint ID ********.

      Sincerely,

      ******* ****

    • Initial Complaint

      Date:12/19/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tribeca Group keeps calling. We tell them to stop and they just hang up. They are harassing us, attempting to cold call for a very 'suspicious' financing program. We see that many companies have filed BBB complaints for the same issue, and they just keep calling. We have reported them to the state Attorney General as wellI am writing on behalf of **** **** to formally lodge a complaint regarding the repeated and unsolicited phone calls we have been receiving from Tribeca Group. Despite our clear requests to cease all communications, including explicitly asking to be placed on their "Do Not Call" list, Tribeca Group continues to call our business lines. On several occasions, we have instructed their representatives to stop calling us, yet they repeatedly terminate the call without acknowledgment of our request.Moreover, we have taken steps to block their incoming calls, only for them to persist by contacting us from different numbers. As of this month alone, we have received dozens of calls from Tribeca Group, all of which are disruptive and unsolicited.We believe that these actions amount to harassment, as their calls are persistent and disruptive to our business operations. Further, we are concerned by the nature of the financing program they are attempting to promote, which we consider to be highly suspicious. We have discovered that other businesses have reported similar experiences with Tribeca Group, and multiple complaints have been filed with the Better Business Bureau (BBB) for the same issue. In light of these ongoing issues, we have already filed a report with the ********************************* and request that your office take immediate action to investigate these practices and intervene on our behalf. We ask that you please acknowledge receipt of this complaint and keep us informed of any steps you may take to address this matter.Thank you for your attention to this urgent issue.

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tribeca Group keeps calling our multiple business numbers. We tell them to stop and put us on the *** list, and they just hang up. We block their calls, and they just call from a different number. We have dozens of calls this month alone. They are harassing us, attempting to cold call for a very 'suspicious' financing program. We see that many companies have filed BBB complaints for the same issue, and they just keep calling. We have reported them to the state Attorney General as well.

      Business Response

      Date: 11/11/2024

      Dear ***,


      We apologize if our communication has caused you any frustration. We take your concerns very seriously and would like to clarify that New York Tribeca Group strives to honor all requests to opt out of communication and to respect the privacy of individuals we interact with. Upon reviewing our records, we have ensured that your contact information has been permanently removed from our databases to prevent any further outreach.


      Regarding the information mentioned in your review, please note that New York Tribeca Group operates with a strong commitment to transparency and compliance with all applicable laws and regulations. We are committed to addressing any concerns that arise and continuously work to maintain a respectful and professional relationship with all individuals.
      If you have additional concerns or would like to discuss this further, please feel free to reach out directly to our Quality Control Department at ###-###-#### or via email at ***********************. We value your feedback as it helps us improve, and we sincerely apologize for any inconvenience.


      Sincerely,

      ******* ******* ********** *** **** ******* ***** *** ** **** ** ** *** *** ***** ** ***** ****** ************ ****** ***********************

    • Initial Complaint

      Date:06/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New York Tribeca Group has constantly sent Spam emails to my work email for the last 6 months. I have pressed unsubscribe at least on 5 occasions and each time I do it seems as though they send twice as many emails. I have blocked their email addresses only to get an email from another "employee" of New York Tribeca Group trying to pitch me on funding. I have never reached out to them, never asked for their services, and have asked numerous times to stop contacting me only to be ignored. I am fairly certain this is against the law and I do plan to pursue legal action if this does not stop.

      Customer Answer

      Date: 09/05/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York Tribeca Group LLC regarding complaint ID ********. Furthermore, I am continuing to get emails from them about pre approved funding that I never requested. I have pressed unsubscribe 5 more times yet they send more emails from different people at New York Tribeca Group. When I block them from my email I then receive another one from a different person at New York Tribeca Group.

      Sincerely,

      ***********************

      Business Response

      Date: 10/01/2024

      Dear *** ************* hope this message finds you well. I want to start by extending my sincerest apologies for the inconvenience you have experienced due to the repeated unsolicited emails sent from New York Tribeca Group LLC. We fully understand how frustrating this situation must have been for you, and your concerns have been taken seriously.
      Immediately upon receipt of your complaint, we conducted a thorough investigation into our marketing and outreach practices. This review was not only handled by our Customer Relations team but also escalated to our board of directors, ensuring that your case received the attention it deserves.
      Corrective ******************************** Removal: All your email addresses and any associated contact information have been permanently removed from our marketing databases. We performed a detailed audit to ensure that this removal process was fully comprehensive and that no further communications will be sent to you.
      Vendor and Internal Audit: We have examined the data acquisition processes to identify how your email was added to our list. It appears there was an error in our third-party data sourcing, which led to these emails being sent to you. We are working closely with all third-party vendors to ensure that our data is accurate and reflects only individuals who have expressed interest in our services.
      Policy Review and Compliance Update: Our internal policies have been reviewed by our compliance team and the board of directors to ensure stricter adherence to opt-out requests. Going forward, we have implemented safeguards to prevent any similar errors in future communications, particularly in cases where multiple unsubscribe requests have been made.
      Team Training: To reinforce best practices, all of our marketing personnel have undergone comprehensive retraining. This includes ensuring compliance with both the CAN-SPAM Act and internal communication protocols that respect customer preferences.
      We deeply regret the frustration you have experienced. Our board of directors has been personally involved in ensuring that these corrective actions are taken, and we are committed to ensuring that this issue does not happen again.
      If you require any further assistance or have any additional concerns, please do not hesitate to contact our ***************************** at ************** or via email at ****************************************************** Your feedback is invaluable to us, and we appreciate your patience as we work to improve our practices.
      Thank you for bringing this matter to our attention.
      Best regards,
      Quality Control Department
      New York Tribeca Group LLC
      ************************************
      Phone: **************
      Email: *****************************************************

      Customer Answer

      Date: 10/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      This is in regards to my complaint #******** against the New York Tribeca Group. I received a message from you all last week that was from them that let me know they have taken this to their CEO, board, etc and have removed me from all of their mailing lists. I did not respond to whether I was satisfied with this because I did not believe they were done sending me emails. Sure enough, after you all closed the complaint yesterday at 1:51pm, they then sent me another email at 12:48am this morning.
       
      First, it is ridiculous to be receiving emails from them in the middle of the night. Second, they are sending me emails calling me **** and asking about Juniper Commerical and ********************* My name is **** and I have no association with any company named Juniper.
       
      To tell you I am annoyed and frustrated is an understatement. They do not truly care about resolving this and I want my complaint re-opened IMMEDIATELY. I have attached below the email they sent me at 12:48 this morning.
       
       
      Thanks,
       
      **** *******
      ** ****** ******** ********
      ************
      ************************************************************************************************************************************************************************************
      * * * ***** *** **** ******* ***** *************************************************************************************************************************************** ***** ********** ******* ** **** ** ***** ** *** **** ******* ***************************************************************************************************************************************** ******** ****** **** ******* *** ******* ********** * *********** **************** ************ ** ***** * * **** **** ***** ***** *** ***** * ********** **** ****** ***** ****** ** ***** *** ** ******* *** * ******** **** ****** ***** *** ** *** **** ******* ****** ** ***** ******* ********* **** *** ***** ********* *** ******** ** **** ****** * ***** **** ** *** ** *** **** *********** **** ***** ** **** ** ******* ********* *** ** ** **** ** **** ******* ******** ****** ** ** ****** **** *** * ************** ******* ***** ** ** *** ** **** ********* ******* **** ********* ***** ** **** ** ****** ******* ** *** *** **** *** ******* **** *** ***** *** ******** **** *** *** **** ****** * ****** *********** * ************* ****** ***** ** **** ******* ******** ** **** ******* ******** ***** ** ****** ****** * ** ** ****** * ***** *** **** ***** ** **** ** ** ************** ***** ** ****** *** ********* *** ***** * ******* ******* ** ********** **** **** * **** ******** * **** ******* ******* ******* ******** *** **** ******* ***** **** ***** ******** ****************************************************        
       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** *******




       

      Business Response

      Date: 11/11/2024

      Dear *** ********************* sincerely apologize for the frustration and inconvenience caused by our recent email communication, especially as it was mistakenly sent at an inappropriate hour and contained incorrect details. We completely understand how disappointing this is, particularly after our previous assurances.


      We immediately reviewed this matter with our compliance and technical teams to identify and resolve the cause of the error. Your name and information have now been fully removed from our systems to prevent any further communications. We are also implementing additional verification steps to ensure that incorrect or unintended information is not included in any future outreach.


      Please be assured that your feedback is being taken very seriously by our management team. If you have any further concerns or require additional assistance, please do not hesitate to reach out to our ***************************** at ************** or via email at *****************************************************************************************************.


      Thank you for your patience and for bringing this matter to our attention. We are committed to making this right.


      Warm regards,


      Quality Control Department


      New York Tribeca Group LLC
      ************************************
      Phone: **************
      Email: *****************************************************************************************************

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've received dozens of unsolicited calls from them all week. They claim I'm not on any list, I block their number, then they call from a different line altogether.

      Business Response

      Date: 10/01/2024

      Dear *** **************** are writing to offer our sincerest apologies for the frustration and inconvenience youve experienced due to repeated, unsolicited calls from New York Tribeca Group LLC. It is never our intention to cause disruption or distress to anyone, and we understand how troubling this situation has been for you.
      Upon receiving your complaint, we took immediate action to investigate the issue thoroughly and to implement several critical measures that address your concerns. We are committed to resolving this matter in a way that reflects our dedication to responsible and respectful communication.

      What We Have Done to Resolve Your Complaint:
      Immediate Removal from Contact Lists
      Your phone number has been fully removed from all of our marketing, sales, and communication lists. We have taken steps to ensure that all your information has been deleted from our internal systems, and we have verified that your contact details will not be used for any further outreach.
      Investigation into Data Sources
      We conducted a full review of how your phone number was added to our records and identified several flaws in our data acquisition process. Specifically, we discovered that your number was inadvertently included in a third-party data set. We have severed ties with the vendor responsible and will continue to scrutinize any external data sources to prevent such errors in the future.

      Strengthening Internal Processes:
      Call System Improvements:
      We have upgraded our call management system to ensure that once a number is removed from our records, there is no possibility of further calls being made from alternative lines. This includes implementing stricter controls to prevent the recurrence of this issue.
      Enhanced Opt-Out Procedures:
      To ensure compliance with all requests to stop communication, we have redesigned our opt-out procedures to guarantee that all requests are processed in real-time. This new system will be monitored closely by our quality control team.

      Additional Measures for Compliance and Training:
      Staff Training and Policy Update:
      Every member of our sales and communication teams has undergone extensive training to reinforce the importance of respecting customer preferences. This includes adhering to all do-not-call requests and understanding the legal and ethical requirements of customer outreach.
      Ongoing Audits and Monitoring:
      Our compliance department will now conduct regular audits to ensure our systems are functioning correctly and that no further unauthorized contact is made with individuals who have requested to be removed from our lists.

      We understand that this situation has caused you significant frustration, and we deeply regret that our previous actions did not meet your expectations or our own standards of respectful communication. We are committed to learning from this experience and ensuring that our practices are fully compliant with legal and ethical standards moving forward.
      If you have any further concerns or require additional assistance, please dont hesitate to reach out to our ***************************** at ************** or via email at ****************************************************** We will do everything we can to ensure your satisfaction.
      Thank you for your patience, and once again, we sincerely apologize for any inconvenience this matter has caused.
      Warm regards,
      Quality Control Department
      New York Tribeca Group LLC
      ************************************
      Phone: **************
      Email: *****************************************************

      Customer Answer

      Date: 10/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. While I appreciate the details of the changes implemented, I still feel there is a systemic behavioral problem with your team members. The foul language and "bullying" was done by multiple team members which tells me there is a larger problem at hand. Hopefully, your response is, in fact, sincere. Considering I have received no further calls from your business, I assume that all measures to remove me from future contact were taken.

      Sincerely,

      *******



       

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Tribeca Group has and still is harassing me several times by calling repeatedly, texting and emailing. I have asked them to stop and they will not. I have blocked email addresses, phone numbers and they just do it from another email or address. I have never done business with them. And, I never will by how harassing they are.

      Business Response

      Date: 03/11/2024

      Response to BBB Complaint ID# ********
      Dear *****************,
      We have received the details of Complaint ID ******** via the Better Business Bureau, concerning
      allegations of persistent and unwanted communication from New York Tribeca Group LLC. We are
      deeply sorry to learn about ************************ negative experience and the distress caused by these
      communications.
      At New York Tribeca Group LLC, we prioritize respectful and considerate interactions with all
      individuals, and it is clear that in this instance, our actions have not lived up to these values. Please
      accept our sincerest apologies for any inconvenience and frustration we have caused.
      Immediate Measures Taken:
      1. Verification and Removal: We have verified ************************ contact details against our records and
      have ensured his information is permanently deleted from all our contact lists to cease all future
      communications.
      2. Internal Review: We are conducting an in-depth review of our communication protocols to
      understand the failure in adhering to ************************ requests for cessation. This will help us identify and
      correct any flaws in our system.
      3. Staff Reeducation: Our team will undergo further training to reinforce the importance of respecting
      individuals' communication preferences and to prevent any future instances of unwanted contact.
      4. System Improvements: We are implementing additional safeguards and enhancing our
      technology to better manage and honor opt-out requests effectively, ensuring a similar situation
      does not recur.
      We recognize the importance of maintaining the trust and confidence of the public, and it is evident
      we have work to do in rebuilding that trust with ************. We are committed to learning from this
      experience and making the necessary adjustments to our practices to ensure they align with our
      values of respect and integrity.
      We would like to thank ************ for bringing this matter to our attention and assure him that we are
      taking immediate and serious steps to address his concerns. Should there be any further issues or if
      additional information is required, we encourage ************ or the BBB to contact us directly.
      We appreciate the opportunity to rectify this situation and are dedicated to improving our service and
      communication practices.
      Yours sincerely,
      New York Tribeca Group LLC
      Customer Relations Department
      *******************************************************************
      Phone: **************

    New York Tribeca Group LLC is NOT a BBB Accredited Business.

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