Reviews

Review Details

• Review fromTamika M

  Date: 02/11/2025

  1 star
  I cannot get my daughters money refunded. I am so frustrated! The process started on January 25, 2025.

• Review fromDeena B

  Date: 07/29/2024

  1 star
  I signed up in May and could never get the account activated after sending me 3 different cards. The first one wasn't the custom card I had paid for, the second one was a replacement that I couldn't get activated. They told me they had to escalate it and it still didn't work. So they sent me a third card and I still can't activate the card. But all the while they kept asking me to connect my bank account which I'm glad I refused because I could never get this thing to work and it's a liability that their solution is just to send out all these cards without trying to fix the internal issue. I've now cancelled the card and I'm concerned that I won't get my money back that I put on the card.

• Review fromCharles M

  Date: 07/25/2024

  1 star

  Charles M

  Date: 07/25/2024

  Absolute rip off! Avoid like the plague! **************** is non-existent.

  gohenry Inc.

  Date: 07/29/2024

  Thank you for taking the time to share your comments. To help the government fight the funding of terrorism and money-laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account.What this means for the Parent Accountholder: When you open a Card Account, we will ask for your name,address, date of birth, social security number, and other information that will allow us to identify you. We may also ask to see a copy of your drivers license or other identifying documents. With our services we do require you to have a residential address which accepts **** delivery as this is how we deliver our cards. In the event your address does not allow **** delivery or we cannot verify your details service cannot be provided. We appreciate your understanding with regards to this.

• Review fromJennifer L

  Date: 05/23/2024

  1 star
  Account was cancelled after I added money. They said I broke TOS and they were refunding my money and withdrawing my account from their services. All I did was ADD money to the new account. Seems like a scam if I'm paying to use this service and they take the monthly payment, but then close your account as soon as you add money.

• Review fromKathy S

  Date: 01/03/2024

  1 star
  When you cancel your acct, this company requires you to provide your bank acct and routing info and they ask you to send it in email! I asked for an alternative refund method (check or debit card) and they said there is no alternative refund method because I had cancelled my acct. Seems very unsafe especially for ** based company, to request/require personal info via email. In the end, I supplied the banking info via telephone that was listed on the back of the gohenry debit card. I would not recommend this company. There are better ways to get debit accts for children such as Capitol **************** where there is no monthly fees or minimum and its a trusted/proven company.

• Review fromRicky M

  Date: 06/21/2023

  1 star
  In the March/April/May timeframe GoHenry started experiencing massive issues with depositing refunds into kids accounts and then letting the kids spend that money. They then put the kids in a negative balance (on a PREPAID debit card).My Recommendation: Go with another provider with more reliable (and often cheaper) service. Don't get stuck with a negative $300 balance on your kid's card like I did.This also happened over MONTHS! Here is snippet from an email they sent: "Between March 14th - May 2nd 2023, one or more Apple Pay purchases performed on your childs GoHenry card were incorrectly credited"You will see GoHenry do a cookie cutter response to all of these reviews, they will blame their "third party payment processor" or they will blame the "merchants" or even the kids "they received the goods/services so they will need to pay for them"What you won't see in general is them taking responsibility for notifying parents timely. This whole thing could have been avoided by communicating with parents in a timely fashion.

• Review fromKate R

  Date: 05/11/2023

  1 star
  Fraud not addressed after a month of fraudulent charges!! My 2 kids have had an account with this company for over a year and everything was ok until one day I got a text alert notifying me that my son's account was $-400+!! I immediately called and wanted it straightened out. I was told that they just found out about this "glitch" and were "working hard to fix it". There was no block put on the card and over the next week we watched money be credited back and then charged again and again.I called them a week later to find out what was going on. I was told I would be put on a "watch list" and when the account was straightened out I would be notified. I asked for my account to be closed and was told that was impossible until it was straightened out. Frustrated I agreed. I noticed they STILL did not block funds on his card so I personally put a block on it to try to salvage SOME of his money. Why on Earth they didn't do this to begin with as any normal institution would I have no idea!! 2 weeks later I'm still seeing charges be attempted to my son's account but as I blocked it they are not gong through (thankfully). I called them this morning to demand my account be credited back and closed. Once again I got the "I apologize for your inconvenience" garbage (but the *** was very kind btw), and there is nothing they can do until it's been straightened out! I was able to cancel my daughter's card and have that credited back to my bank account...... we'll see if that happens.... but my son's is still in limbo.Upon speaking to my bank on the matter they referred me to the fraud department of the **** of which I am going to file a claim. As it is under $500 I'm not expecting much but maybe it will flag this company.If you want to use this system to pay your kids, talk to your bank!! Ours can set it up to be just like GoHenry's system AND pay interest w/o fees. That is the route we should have gone in the first place.

• Review fromColleen E

  Date: 03/20/2023

  1 star
  My family was happily using gohenry, until one day it stopped working when my daughter went to use her card. Suddenly, I couldn't access gohenry, and when I attempted to reset my log in, it wouldn't work. It seemed like I was on a never ending loop of resetting my password/login. I contacted gohenry via chat and wasn't given any info except to email customer service. So, I emailed ********************** and was told that they decided to "withdraw services (this was after several days of waiting on a response), but didn't provide a reason. There is money in all of our gohenry accounts, so I don't understand why they would withdraw service. I called customer service and was told that they cannot tell me why, and that I have to respond to the gohenry email ask what the reason was. Once they recieve this email, it will be escalated to another department that should be able to tell me why they canceled our acct. **************** also stated that there was no direct number to contact this department. Prior to our acct and cards suddenly not working, I didn't receive any email or other communication regarding any issue with our account. I had been telling friends and family aobut gohenry and the wonderful opportunity for children to learn to manage money. However, going forward, I will be recommending that people avoid gohenry because of our negative experience and lack of communication, access, and information that gohenry has provided us throughout this issue. Very disppointed.

• Review fromKira N

  Date: 07/13/2022

  1 star
  I ordered a card for my son and he used it regularly. I liked the service so I ordered cards for my other two children to find out when I tried to activate them my account was expired and I was not informed. I have been in contact with them since March and they have still refused to return my child's money witch is over $100. So now I am forced to take them to small claims court and my child is now under the assumption that banks are thieves.

• Review fromRod E

  Date: 07/11/2022

  1 star
  Just super confused.. I had opened an account for my two sons and everything was going well Until I moved. I called to change the address on my account (it wasnt opened for 90 days yet, so I had to call in). I was asked if my new address matches my ID (drivers license). It didnt at that time, but ok I got my new ID and called back to change to the new address, they had sent a link for me to upload my ID so I did The next day, i received an email saying that under the US Patriot act (the one to prevent terrorism) that I was not able to be verified, and they immediately closed my Acct?? I just wanted to change my address!! Heres the kicker, the rest of my balances on my parent account and kids accounts will take **** business days to return to my card. Quick to take my money, but slow to return it huh? And since when was a state issued drivers license not able to be used as verification?? I have never had that happen before in my life!! I was having a good experience with GH until this disaster. Oh well I guess. Plenty other businesses that will offer better services.