ComplaintsforHard Assets Alliance
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My husband died, leaving an account with Hard **********************. I tried to close out the account, providing them with a death certificate, trust documents [even though he failed to list the account in the trust, I provided them showing his intent], and last will and testament written by a lawyer [not on a napkin]. Hard Assets wants me to provide court appointed papers showing an executor and probate. They say that the Last Will and Testament (attached) is open to interpretation, so it is not acceptable. Since our property was in a trust--except for this one--I am not going to probate. We have no outstanding debt. My husband was an only child and his parents are deceased, too. He was a retired veteran of the *****I fail to understand why Hard Assets Alliance will not close out this account for me. I am not going to go to probate.Initial Complaint
04/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
hard assets alliance wont transfer money with a check/ or bank transfers I sent multiple voided checks as they requested for proof and bank statements they claim the accounts don't match but they do and I've been trying to get my money back for over a week and no luck
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.