Reviews
This profile includes reviews for Lili App Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
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Review fromEva R
Date: 05/09/2025
1 starI barely opened this account and they sent me an email saying that my account was closed, they refuse to give me a reason. Even after i called or asked in a email....they kept on saying that they cant connect me tk anyone who can helpReview fromAngelica G
Date: 04/18/2025
1 starAngelica G
Date: 04/18/2025
Got an email out of no where saying that my account was being closed for falling outside of the risk tolerance (whatever that means) which makes no sense, I wasnt using the account everyday like I used to, but I was using it every month to pay my phone bill, there should have never been a reason to close my account, its being used, never no fraudulent activity or any disputes or anything of the sort, so there is absolutely no reason my account should be closed. Its bull c*** Ive had my **** account for YEARS.
Lili App Inc.
Date: 04/23/2025
We understand your concern. Over a year ago, **** transitioned to supporting only business accounts and notified all customers via email and in-app messages. To keep your account open, customers needed to agree to the new Terms stating the account would be used for business purposes. Your account activity shows personal use only, with no business activity and no business is associated with the account, which falls outside our Terms. As a result, your account is scheduled to close at the end of the month. If you have questions, please contact ****** **************** team.Review fromByron G
Date: 04/14/2025
1 starByron G
Date: 04/14/2025
I spoke with **** today at 9:00 AM on the customer service line and received a very smug and dismissive level of service. Below are the key pain points from that ******* from my overall experience using **** over the past ******* direct access to leadership. You can't contact their leadership team directly. You're only allowed to submit a request, and they might call you back within "2448 hours"a quote from their own ************** banking features. You cant use Zelle, and since there are no physical branches, you cant print statements when needed. You can only print them from the app if your account is active. While thats acceptable for some, being able to send statements or resolve issues within the same day should be a basic standard. Ive never believed in policies that come before people.Deposit holdseven on repeat checks. They hold your funds even if you deposit the exact same check multiple times. Theres no logic or consistency behind it.Closing your account = total brick wall. Once your account is closed, the customer service line is essentially useless. They claim only the leadership team can help, so youre stuck waiting a few days after your relationship with them has already ended.Conclusion:The customer service was condescending and unhelpful. They got defensive when I asked to speak to someone from leadership or questioned why the process was so rigid. If the front line cant help, of course I want to escalate ityet they make it difficult.For comparison, Ive now moved to **********, I called and there services line did everything I needed no manager involved. That kind of policy matters, especially for small businesses that need flexibility. **** ***** that. In fact, the lack of flexibility becomes worse when you try to leave. I dont recommend banking with them if your business needs responsive service or quick resolutionsbecause you wont get either.Lili App Inc.
Date: 04/23/2025
Thanks for your feedback. Were sorry to hear about your experience. Our records show that each of your inquiriescard replacement, account closure, and document requestswere addressed promptly and accurately by our support team. While our frontline agents are equipped to resolve most issues, escalations are always available when necessary. **** offers downloadable statements via the app, and even after account closure, your requests were fulfilled within hours. Were committed to supporting small business owners and regret that our structure didnt meet your needs.Review fromJosh H
Date: 04/01/2025
1 starJosh H
Date: 04/01/2025
Great until they just randomly s**** you by closing your account with no warning.I have bills hitting due and am now scrambling to get an alternative account setup to pay these so they don't close me out of things. Will be tracking these expenses and any damages to consult with a lawyer on later, but for now I need to pay things.Lili App Inc.
Date: 04/03/2025
**** sent multiple notifications asking that you update your business address. Financial institutions must verify a valid physical business address under the Customer Identification Program Rule to combat financial crimes. Virtual offices and registered agent addresses dont meet this requirement. It is unfortunate that you didn't make the update to your account. If you have any questions, please feel free to reach out to ****** Customer Service.Review fromJessica W
Date: 03/31/2025
5 starsJessica W
Date: 03/31/2025
Easy to use, convenient, great service for both of our small businesses!Lili App Inc.
Date: 04/01/2025
We love hearing that **** is helping both of your businesses thrive! Thanks for your supportwe're here to keep things easy and convenient for you. If you ever need anything, please don't hesitate to reach out!Review fromFrita W
Date: 03/28/2025
1 starFrita W
Date: 03/28/2025
They closed my account without prior notification. Just out of no where. This caused me a lot of problems. Then told me I would get a check for my account balance in 14 days. So money I use to run my business is the mail. I will never use an online bank again.Lili App Inc.
Date: 03/30/2025
**** reviews multiple factors, including account behavior, to assess risk. In this case, there were significant warning signs that warranted account closure. A check for the remaining balance was issued, as per standard procedure. If you need further assistance, please reach out to ***********************Review fromKaren H
Date: 03/18/2025
5 starsKaren H
Date: 03/18/2025
I have been very happy with ****. This is business banking made simple. There are some great bookkeeping tools included that are very useful. I highly recommend ****!Lili App Inc.
Date: 03/19/2025
"Thank you for your kind words and recommendation! ?? We're so glad you're enjoying ****** simple business banking and helpful bookkeeping tools. Were here to keep making your experience even better!"Review fromSharron C
Date: 02/18/2025
5 starsSharron C
Date: 02/18/2025
This five star company has always answered my questions and has been very professional and attentive to my needs as a customer, I highly recommend them for any business owner to use.Lili App Inc.
Date: 02/23/2025
Wow, thank you for your kind words and support! We're thrilled to hear that you've had a great experience with ****. Helping business owners succeed is our top priority, and were always here for you!Review fromMonica B
Date: 12/17/2024
5 starsMonica B
Date: 12/17/2024
Great bank so far I had no problem good customer serviceLili App Inc.
Date: 02/23/2025
Thank you for your support! We're so glad to hear you've had a smooth experience with **** and our customer service team. We're always here to help!Review fromloretta c
Date: 12/13/2024
5 starsloretta c
Date: 12/13/2024
I have been with **** for a number of years now and not once have i ever been disappointed with their service. I'm unsure what these negative reviews are about because this has been a superb app for me and my business. Everything is so simple to understand! They make running a business so smooth and offer so many ways to help in the process! The new routing number came. **** helped me with a list of people i should contact to update the number and **** it was done. Easy, delighted with **** and the customer service, for me, is unmatched by any other app i use. I don't review often but when i see something worthy im excited to share my experience so others can benefit from such an amazing service. Try them, you still not regret it!Lili App Inc.
Date: 02/23/2025
Wow! Your kind words mean the world to us! We're thrilled to hear how **** has helped make running your business smoother. Our team is always here to support you, and we truly appreciate you sharing your experience. Thanks for being a valued part of ****!
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