Current Alerts For This Business
BBB files indicate a Pattern of Complaints concerning fulfillment of transactions, billing errors, and customer relations for MoneyLion, Inc. In April 2019, consumers were telling BBB about the issues they are experiencing with their accounts and the company's customer service department. A number of consumers say they have problems making loan payments, experience errors or holds in transactions they attempt when using one of MoneyLion's financial products. Other customers claim the confusion and technical issues with their MoneyLion accounts have resulted in missed payments being reported to credit bureaus; some of which consumers claim are erroneous and have to be disputed. Many consumers allegedly attempt to contact the company to resolve their problems but end up frustrated and without resolution by the lack of communication by the company.
As of September 2024, BBB is still noting persistent issues in complaints about account issues, such as frozen or closed accounts, and incorrect, missing, and delayed application of payments or release of funds. There are numerous claims about the lack of sufficient customer service to address the reported problems including incomplete information from MoneyLion representatives or repeated requests for what consumers say is the same information or documentation which were already provided to the company.