ComplaintsforVola Finance Inc.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  *** tried for days to communicate with them and theres never responses to it. *** tried to speak with them regarding the cool down period taking longer to update and its constant radio silence. Same with responses to extensions

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Vola is a scam I been a customer for months paying a $8 monthly subscription fee only to be offered $20 it never increased and they move so slow when it comes to paying them back I received 2 fees equaling $60 1 for the $8 fee and 1 for the $20 when I reached out they basically said.. **** trying EarnIn or Empower any other company besides Vola

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Email several times to revoke ach and they will not respond!

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  You were notified via US Mail, Email, Chat and Phone of revoked ACH payments/debits and also received an official form for this several weeks ago. I see the emails were read and acknowledged. Yet, today on 05/29/2024, you withdrew $100 from my checking account. I have since filed a police report as well as fraud report with my bank. Please let me know how/why this happened. 

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I revoked my ach authoirzation on the day the memebership was due and asked to cancel the membership in which they did. They refused to refund the membership fee and i I cant log onto the platform any longer. They funded the membership in the past when there was an error, but are refusing to do so now.

  Customer response

  06/01/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Vola Finance Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have a good reason to believe this company deliberately ignores customer emails. I am currently facing financial hardship and have asked them to revoke ACH access and stop debiting my account and stop charging me $29 a month (cancel my membership). I will pay this back as soon as I can but at the moment struggling. I have explained this. They insisted I fill out a form which is not a form but a word doc asking only for name and email which they have. When I told the woman emailing me I would not and that they have my name and email she just stopped responding. It has been 5 days I have emailed SEVERAL times and no answer. I am concerned because they have not confirmed they will not debit my account and they just do not respond. There are several people across many websites who have had this experience with them so that makes me think they definitely do it on purpose.

  Business response

  04/23/2024

  ***,

  First of all I apologize for the issues you had with our customer service team.

  My name is **** and I head customer success, I've instructed our team to stop the *** collection, and would also like to offer you a full refund of the membership fees to make up for this.

  If you can please contact me directly at ******************************* I can get that refund started and help you with anything else that you might need directly.

  Again,  my deepest apologize for they issue, I'll personally will make sure this does not happen again.

  Regards,

  ****

  Customer response

  04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  Thank you for this response.
  
  Sincerely,
  
  *** ****
  
  
  
   
  

  
  

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used the company Vola to receive a cash advance of $175 on 3/30/2024. The company claims it takes 24 business hours to receive. I have not gotten the $175 deposited into my account. I have tried calling and emailing this company but they are doing nothing. Every time I call they hang up on me. When I tried emailing, they claim the money was sent but provided no documents showing this deposit. I provided the documents that my account has not received the deposit and they just dont respond. All I want is the $175 they were supposed to send agreeing to the document I signed with them.

  Business response

  04/18/2024

  ******,

  My name is **** and i'll be happy to assist you. I am sorry on behalf of Vola you experienced this issue and will resolve it ASAP.

  Our system shows you requested $100 but you mentioned $175, can you please confirm and let mw know? I'd be happy to send over the funds, along with a subscription refund for the inconvenience shortly.

  Looking forward to hearing from you !

  Regards,

  ****

   

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a debit coming up tomorrow 12/17/23 from Vola finance. I have emailed them numerous times throughout this week to revoke my ACH authorization and have not gotten a reply. This company has no phone number and barely an email to get in contact with them if they read the emails at all.

  Business response

  01/04/2024

  *******,

   

  My name is **** and I am sorry you had an issue on the platform, sometimes our customer service team can take a bit longer to get back, and that's why you can adjust a repayment date directly on the app.

  For your inconvenience, I am more than happy to fully reimburse you! Can you please email me directly with all the detail to ***********************************?

  Many thanks!

  Customer response

  01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  11/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled my account months ago when it's still active and then I was charged $8 on my bank account you can't get a hold of them at all they don't get back to you with emails I just want my account completely deleted and I don't want to have anything to do with this company ever again

  Business response

  12/12/2023

  ******,

  Our apologies for the trouble you are having on the platform.

  We strive to serve and help our users, sometimes due to the nature of the system, an account cannot be delted if there's an active advance. However, I am happy top personally help you, kindly email me directly at ******************************* with the month you wished initially to cancel the service from and i'll personally manage your refund.

  Please also contact me directly if I can help you with anything else.

  Regrads,

  ****

• Initial Complaint

  11/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was being charge ***** and I call the customer service to request a refund . They are not helping me .

  Business response

  12/12/2023

  ****,
  I am sorry to hear about this.
  Sometimes, our customer service team can take a bit longer to get back.
  I am happy to handle this personally and help you, Kindly email me your details directly at ******************************* and i'll personally handle your refund.
  Regards,
  ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩