ComplaintsforAMRK INC

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  constantly calling after repeatedly telling them to put me on their DNC list - blocked multiple numbers and still keep receiving spam calls

  Business response

  06/09/2024

  We apologize for the inconvenience caused. Please provide us with your number so we can ensure it is promptly removed from our list.
  Thank you for your patience.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business continuously spam texts everyday! Even after a year of opting out, I still get the texts. At this point, its harassment. I dont even know how they got my number. I never signed up or consented to be contacted by this company.

  Business response

  05/20/2024

  We sincerely apologize for the inconvenience and frustration caused by this, please respond with your number so we can have this removed from the database

• Initial Complaint

  04/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company sends texts weekly using a bot that spoofs through random (866) numbers using different names with incomplete contact information coming back to their company (like company name, reply emails, or valid callback numbers) offering you lending services with no real information given. They have a STOP reply option that also does not work. They don't provide you with a valid way to stop contacting harassment. I have no way to stop infinite numbers from texting me. It's gone on for over a year now and I see even though they have had these complaints, they continue to not fix their methods or systems. They need to be brought to court clearly. The backlog of complaints through the BBB website would likely be evidence enough.

  Business response

  04/19/2024

  We sincerely apologize for the inconvenience you've experienced. We have removed your number from our database, and although our STOP feature should prevent further messages to that number, we have taken extra measures and blocked it entirely to ensure you do not receive any more communications from us. We strive to improve our services continuously and appreciate your feedback. Please reach out directly if you have any more concerns or require further assistance. Thank you for your patience. Is there any other numbers you want us to re move

• Initial Complaint

  04/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company continues to spam text predatory lending offers despite repeated attempts to get them to stop. they text from many different phone numbers and each time you respond STOP, they'll find another number to text you from. This is illegal.I requested in a detailed text response to stop contacting me on 2/19/2024. The screenshot is attached. They then contacted me again on 4/1/2024 from yet another number despite having opted out many times. This is unacceptable.These folks run a spam company and I certainly hope the government takes action to stop them from continuing to break the law. Please remove my number from your database and certify that you have completed that action. Please cease any further texts or contact with me from any number associated with Premium Cap

  Business response

  04/02/2024

  Has there been any communication since the 19th of February? 

• Initial Complaint

  02/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Please refer to case ********, filed just 10 days ago, where the business said they removed my number from further contact. I received another contact today 2/29 from "*****" at ************. I responded to the previous message with STOP. I responded to this current contact with STOP. Yet it, does not end. I am seeking the purge mentioned where my number is no longer contacted. At this time, I regard this as "willful" and will seek penalties if I cannot be assured that the company takes this seriously.

  Business response

  02/29/2024

  To confirm we have removed **********- however after further search we do not see ***** sent anything, can you please send us a screenshot

  Customer response

  03/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You misunderstood.  The ************ is YOUR number that you are texting me from and I requested that you stop.  In the earlier complaint, you texted me from ************ (another one of YOUR numbers).  I requested that you stop.  In my BBB complaint, I asked to be removed from your records because you simply start contacting me from new numbers.

  The number that you need to purge from your database is ************.  That is my number.  In your earlier response, you said you purged it from your records.  Yet less than 10 days later, that wasn't true.  Purge the number like you said you did.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  03/27/2024

  We do not see the text coming out of our system- please let me know from which number you received it from

  Customer response

  03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is CONDITIONALLY satisfactory to me and the matter has been resolved.

  With respect to contact from the business from this number, I accept and agree that they have not contacted me since this contact.  However, 7 days prior to contact from this number, the company contacted me from different number and also told me that they had not contacted me (from that number) and would not be contacting me.  That was not a truthful response to my earlier claim, which is why I opened a new one.  I accept this resolution if the company does not contact me from ANY number in the future.

  
  
  Sincerely,
  
  *******************************
  
  
  
   
  

  
  

• Initial Complaint

  02/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This is a predatory lending company that *** be a full-on scam.Once this company gets your contact details, they will not stop contacting you. It doesn't matter how often you ask to be removed from their list, reply STOP to their texts, or report them as junk. They use different numbers and keep going.I don't even own a business any longer. I've told them this. It doesn't matter. I get constant calls and texts from them weekly with unsolicited lending offers.I want this to stop.

  Business response

  02/21/2024

  Dear ****,
  Thank you for sharing your concerns. We have noted your review on Trustpilot and want to assure you that we take such feedback seriously. However, our records do not show any direct interactions or transactions with our organization. We believe in transparency and fairness, so we have requested that the Better Business Bureau (BBB) conduct a thorough investigation into this matter.
  We understand the importance of maintaining our reputation and would like to clarify that we do not condone any form of misinformation. If there has been a misunderstanding, we are more than willing to address it. In the meantime, we kindly ask for the removal of the review while the investigation is ongoing, to ensure that all information presented is accurate and fair.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Like every other complaint here, I have never inquired about a loan from these spammers and I am in no way associated with the company they keep texting me about. I've replied stop nearly a dozen times to different numbers and a new one will text me days later. This is basically harassment at this point and I have no other choice than to report them here.

  Business response

  02/21/2024

  We do not have this number in our database- please send proof you have had any interactions with ** 

  Customer response

  02/22/2024

  Clearly you're mistaken. 

  Customer response

  03/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You're mistaken about not having me in your database, thats pretty clear. I have unsubscribed numerous times to different reps, yet you still spam me and I have nothing to do with the company you reference. This has been going on for over 6months. What else am I supposed to do when your reps don't follow through with unsubscribing and you apparently don't have my number in your database?

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  03/18/2024

  I apologize for the inconvenience and frustration this situation has caused you. We take your privacy and preferences very seriously. To help us resolve this issue more effectively, could you please provide the following information:
  
  1.The date of the last communication you received from us. This will help us track the issue more precisely.
  2.The phone number or email address that is receiving these unwanted communications. We need this to ensure we correctly identify and remove your details from our database.
  3.Any screenshots or evidence of the communications or unsubscribe attempts. This information is crucial for our investigation and to prevent such incidents in the future.
  
  We are committed to resolving this issue and ensuring it does not happen again. Thank you for bringing this to our attention, and I assure you we are on it immediately.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I receive texts from the company saying ****** (not my name) has been approved for a line of credit. *** responded STOP multiple times, but am contacted via a different number time and time again. *** never requested a line of credit from this company and would like the texts to stop.

  Business response

  02/20/2024

  We have removed this number from our database

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Same as other complaints below. I have been receiving texts from this company for months offering loans. Replying "STOP" which confirms I have been unsubscribed, but then they just make a new phone number and text me again in a few weeks all hours of the day. I would like to stop being contacted by this company forever.

  Business response

  02/20/2024

  Doesn't seem that you received any messages after you replied however we went ahead and removed your number from any future correspondence 

  Customer response

  02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been conditionally resolved.  Though it is true that they have not texted me from that number since I responded "STOP" 2 hours after I sent STOP, I have previously responded to their texts from other numbers with "STOP" and it has not stopped.  At this time, I will accept their response but reserve the right to re-open if the company does not resolve this issue with persistence.  In reading other cases, the business provided the excuse that a claimants number had been in "multiple leads" and only after "purging" were they able to prevent further calls.  I would encourage the business to "purge" that number in this case so that there isn't a recurrence.  As I understand it, that would move the applicable fine from normal nuisance to willful nuisance.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

  Business response

  04/12/2024

  Was removed-

   

   

  Customer response

  04/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  If, as in previous cases, I am contacted again I will re-open this same case.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Like others, I have been receiving texts from Premium Capital regarding loans I have no interest in. Despite replying with "STOP" and reporting junk, the texts keep coming from different phone numbers. It has become incessant. The amount is always the same and the language acts like I reached out to them. I need this to stop.

  Business response

  02/16/2024

  The number has been removed from the database

  Customer response

  02/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  I do feel this harassing behavior should not be allowed to continue with others.  One text is a violation but the constant texting from alternate numbers is harassment and cannot possibly result in positive outcomes for the company.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩