ComplaintsforInfusion Capital Group LLC
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Sale agent call. Inform them my number is listed in the Do Not Call registry and requested to be remove from the calling list. Agent requested bank statement and lots of personal information and refuse to accept "No", "please remove the number from the calling list", and kept deflecting request to be remove. SUPER UNETHICAL company and should be shut down by the SEC or any authority overseeing the business.Business response
05/14/2024
******, we are sorry you had a bad experience with one of our representatives. We will ensure you do not get another call from us ! Can you please send your phone number that is getting calls to ********************************************************?
Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 12/28/23 I received a phone call with caller ID ************. The caller said he was **** with Infusion and wanted to know if I was still looking for funding for my business. I answered politely, No, and please don't call me again. After I hung up, I blocked that number.On 12/29/23 I received a phone call with caller ID ************. I did not answer the call. When I listened to the voicemail message he said, This is **** with Infusion, **** ****Business response
01/02/2024
*******,
I am terribly sorry that you had such an awful customer service experience with our company. Your privacy and well-being are extremely important to us. You were successfully added to the do not contact list and I assure you: you will no longer experience any issues. I have also confirmed that your business email address is on the do not contact list as well. Corrective action has been taken with this employee and I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. Again, on Behalf of the company we apologize for this experience.
Customer response
01/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Once again, on 1/15/2024 I began receiving phone calls from that company. I don't answer the calls, but they leave voicemail messages. I block the number and delete the messages. They have been calling and leaving messages EVERY DAY. Sometimes they call twice per day. Then today I received an email from them. I have attached it. Once again I am asking the BBBto compell this company to stop!! My phone number is ************. My personal email is ****************. My business email is ***************************.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business response
01/26/2024
Dear *******,
We apologize that you have still been contacted by our company. I have now double checked with our backend team that you have been placed on the Do Not Call list. If you continue to receive calls from us, please email me at ******************************************************** and I will assist. Again, apologies for this inconvenience, best of luck with the business!
-Human Resources
Customer response
01/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
11/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company calls me **** times a day. I've never requested funding for my businesses, I've told almost 50 of these employees who call that I want to be removed from their list. I've even started contacting them to speak to a supervisor or managing party, or someone who can do something other than curse at me as they hang up a phone. They are liars, scumbags, and have horrible time management if they are willing to contact uninterested contacts dozens of times per week. That's not persistent, that's absurdly inefficient and ineffective.Business response
11/17/2023
I am terribly sorry that you had such an awful customer service experience with our company. Your privacy and well-being are extremely important to us. You were successfully added to the do not contact list and I assure you: you will no longer experience any issues. I have also confirmed that your business email address is on the do not contact list as well. I apologize that we were unable to exceed your expectations and satisfy you fully. Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. Again, on Behalf of the company we apologize for this experience.Customer response
11/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company continues to call me and hang up almost every day. When I call back and request to be taken off their calling list, they just hang up. These are some of the phone numbers they keep calling me from. ************ ************ ************Business response
11/06/2023
I am terribly sorry that you had such an awful customer service experience with our company. Your privacy and well-being are extremely important to us. You were successfully added to the do not contact list and I assure you: you will no longer experience any issues. I have also confirmed that your business email address is on the do not contact list as well. I apologize that we were unable to exceed your expectations and satisfy you fully. Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. Again, on Behalf of the company we apologize for this experience.Initial Complaint
10/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Infusion Capital calls me multiple times a day. I have asked several times to be removed form their call list. They have been rude, combative, mean, degrading. I am going to be filing a complaint with the attorney general as well. They refuse to stop calling. It is highly annoying. This needs to stop. It is disruptive to business, and I will be contacting an attorney for lost time.Business response
10/25/2023
I am terribly sorry that you had such an awful customer service experience with our company. Your privacy and well-being are extremely important to us. You were successfully added to the do not contact list and I assure you: you will no longer experience any issues. I have also confirmed that your business email address is on the do not contact list as well. I apologize that we were unable to exceed your expectations and satisfy you fully. Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. Again, on Behalf of the company we apologize for this experience.Initial Complaint
09/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I cannot seem to get off of the call list. They call me every day, multiple times a day. I have asked to stop receiving calls. I have tried to call the number on the website to speak with someone outside of sales to no avail.Customer response
10/09/2023
Better Business Bureau:
At this time, I have not been contacted by Infusion Capital Group LLC regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
08/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company continues to call my business phone even thought i have requested several times for them to stop.Initial Complaint
05/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Infusion Capital calls me multiple times a day. I have asked several times to be removed form their call list. They have been rude, combative, mean, degrading. I am going to be filing a complaint with the *** as well. They refuse to stop calling. It is highly annoying. This needs to stop. It is disruptive to business, and I will be contacting an attorney for lost time.Customer response
05/30/2023
Better Business Bureau:
At this time, I have not been contacted by Infusion Capital Group LLC regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
02/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Infusion Capital calls me at least once a week despite me telling them to stop. When I tell them to stop calling me, the person calling me will frequently use profanity. When I tell them to stop calling me and I just hang up, they attempt to call back multiple times back to back. Today, I pretended to want money from them and had them send me an application so I could get more information on them. Once I received the application, I told *************************, whose title is "one of the Head **************" according to him, out of the ******** office that I have told him and/or others who have called me from their office to stop calling me on at least 7 or 8 other occasions and I need the harassment to stop. He hung up on me. PLEASE, I beg of you Infusion Capital, STOP calling business owners after they ask you to stop calling them. Not everyone wants bottom feeder loans.Initial Complaint
02/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been called and texted several times a day over the last several weeks. I can hear the recorder click on when I answer the phone. I tried nicely saying do not call me. Yesterday I told **** a representative of the company that if he called me again he will be receiving a cease and desist from my attorney. **** claims to have no knowledge or ever having spoken to me. But it is the same voice behind a different phone number every time. He wants to explain why he is contacting me. There is no reasonable explanation for wasting my time. If I ever receive communication from this predatory lender again my next complaint will be the *** for violating consumer communication laws.
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Customer Complaints Summary
20 total complaints in the last 3 years.
10 complaints closed in the last 12 months.