Customer ReviewsforNew York Tribeca Group LLC

Couldnt understand a word the guy said. Talked super fast like a slick car sakes man. Made us weary of doing further business when hurried along like that.

Case #: ********Dear ****** *********,I am terribly sorry that you had such an awful customer service experience with our company. Your privacy and well-being are extremely important to us. You were successfully added to the do not contact list and I assure you, you will no longer experience any issues.I have also confirmed that your business email address is on the do not contact list as well. I apologize that we were unable to exceed your expectations and satisfy you fully.Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. After a thorough investigation, I have concluded that your representatives were diligent in fulfilling your request to be removed from the contact list. Your contact information has been successfully added to the do not contact registry. The entire database has been scrubbed to prevent the inclusion of your business contact information into future campaigns. Our records indicate our staff had taken all the necessary precautions in attending to your credit inquiry-related concerns. Our strict guidelines require a thorough investigation of every incident. We value your business and your privacy. To assure absolute customer satisfaction, all agents are carefully evaluated, trained and monitored for 100% adherence to company standards of New York Tribeca Group. All outbound phone numbers utilized were tested and verified to have call-back features enabled and are working as designed. The call center had been troubleshooted and there are no issues at this time.Case # ******** has been documented and presented to the board of directors. The outcome was determined to be a third-party integration error. The customer relations attendants involved in this incident had been selected for additional monitoring. The quality assurance committee had reviewed the policies and procedures, employee rules and regulations, general guidelines, updated monitoring guidelines, and added additional levels of protection for our clients.Please feel free to contact us at ************, so that we may be able to better assist you in resolving your concerns if you still have any. Your feedback is always appreciated. I would like to personally thank you for being proactive in bringing this matter to my attention.Regards,**********************New York Tribeca Group Customer Relations ** **** ****** **** ***** *** ***** ** *****

Case #: ********Dear ****** *********,I am terribly sorry that you had such an awful customer service experience with our company. Your privacy and well-being are extremely important to us. You were successfully added to the do not contact list and I assure you, you will no longer experience any issues.I have also confirmed that your business email address is on the do not contact list as well. I apologize that we were unable to exceed your expectations and satisfy you fully.Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. After a thorough investigation, I have concluded that your representatives were diligent in fulfilling your request to be removed from the contact list. Your contact information has been successfully added to the do not contact registry. The entire database has been scrubbed to prevent the inclusion of your business contact information into future campaigns. Our records indicate our staff had taken all the necessary precautions in attending to your credit inquiry-related concerns. Our strict guidelines require a thorough investigation of every incident. We value your business and your privacy. To assure absolute customer satisfaction, all agents are carefully evaluated, trained and monitored for 100% adherence to company standards of New York Tribeca Group. All outbound phone numbers utilized were tested and verified to have call-back features enabled and are working as designed. The call center had been troubleshooted and there are no issues at this time.Case # ******** has been documented and presented to the board of directors. The outcome was determined to be a third-party integration error. The customer relations attendants involved in this incident had been selected for additional monitoring. The quality assurance committee had reviewed the policies and procedures, employee rules and regulations, general guidelines, updated monitoring guidelines, and added additional levels of protection for our clients.Please feel free to contact us at ************, so that we may be able to better assist you in resolving your concerns if you still have any. Your feedback is always appreciated. I would like to personally thank you for being proactive in bringing this matter to my attention.