Business ProfileforKatapult

On July 5th I attempted to buy a product from ******* threough a 3rd party, katapult. I was charged money as an initial payment and given a temporary card for the purchase. The card was denied. I immediately called katapult and was told it would be escalated and to give it 24 to 48 hours. I then recieved an email saying cancellataion was denied. I called and was told it would again be escalated and to await email. I then received an email asking for more information I called and was told again that it would be escalated. Then I received another email asking me to contact ******* and have them call katapult. As card was denied this is an unreasonable request and I told them as much. After putting a review on bbb board I received another email saying they wanted to discuss it and said they had called and left message which is a flat lie. I did respond to email giving phone number and time to call me but as of yet have not heard from them. They took my money gave me a bad card to purchase product and refuse to refund me me. In my mind this is fraud and should be addressed. The company is katapult ********************************* I do have all the emails and my repossess Id needed.