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ComplaintsforGyu Kaku
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My sister purchased a gift card for ************ as a gift in December of 2019. Due to COVID I did not use it until July 2023. When I attempted to use the gift card for my meal, the manager advised me that the balance was 0. I had to pay the bill with a credit card. I have emailed the company many times to resolve this issue. The company asked me to take a picture of the front and back of the card, as well as the receipt of the original receipt. I have provided both with no response. I have emailed numerous times for a follow up with no response.Customer response
10/23/2023
Better Business Bureau:
At this time, I have not been contacted by Gyu Kaku regarding complaint ID ********.
Sincerely,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.