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ComplaintsforM&M'S New York
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
False price advertising! The price for the bulk M&M candies is displayed very large as $8.99. After purchasing I was shocked to see that the price was actually $17.96/lb. I called the store for an explanation and was told that it is $8.99 per half a pound. Their price tags are very misleading and they are taking advantage of all the tourists in the area who cannot make the difference between a pond and half pound.Business response
12/15/2023
Hello,
In response to the complaint, I have attached pictures of the signage clearly stating that our price is $8.99 per 1/2 pound. The guest called the store and the representative informed them of the same. The prices displayed in store have always reflected the price per 1/2 pound.
Customer response
12/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
the quantity on the price tag is not large enough to be easily read just like the price. Their price tags are misleading.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.