ComplaintsforHunt a Killer
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been a long time fan and consumer of the Hunt a Killer games and episodes.I received a gift card for my birthday in 2022 from a family member that I have been unable to redeem due to the fact that I have had a lot of medical issues going on. I was not able to redeem the gift card within this timeframe. I went to the website last week to look at redeeming the gift card only to find that all episodes are sold out. When I reached out to customer service, I was informed that ********************** has been closed and has been bought out by another company, and I am unable to use my gift card now, not only due to the time that I have had the card but also that the new company is no longer offering subscriptions. I politely asked for a refund to be issued back to my family member and was told that this was not possible simply due to the time when the gift card was purchased. I do not accept this. I have worked in **************** for many years myself and know that there can be something done. I am seeking assistance with providing a refund of the amount of the gift card. I have attached a copy of the front and back of the gift card so that you can see that there is nowhere on the gift card where it says that the card was only valid for a certain amount of time. Thank you.Business response
08/01/2024
We appreciate the customers concerns and have taken steps to contact the customer in order to come to a satisfactory agreement.
Hunt A Killer customer support reached out on July 17th to resolved the concerns with the customer. The customer was offered a choice of experiences to the value of the gift card. Unfortunaltey the customer did not respond.
Hun A Killer customer service reached out for a second time on July 31st to offer a refund, Hunt A Killer is requesting the name or email of the original purchaser in order to refund the gift card purchase. The gift card purchase must go back onto the original form for of payment.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
67 total complaints in the last 3 years.
24 complaints closed in the last 12 months.