Customer ReviewsforAlterKnit

These ladies are thieves. I sent a sweater for repair in October 2023, paid for the repair in full and then never received my sweater back. It is now July 2024 and am still waiting for it to be returned. I called more than once and left messages on their voicemail, but never received a response. So far, this has been a terrible experience.I had used them some years before and even though it took some time for them to mail me my repaired sweaters, the sweaters were beautifully repaired. Currently, I would not encourage anyone to use them for anything other than throwing their clothing and their money into a deep, empty hole. How can a business get away with this?

Picked up a cashmere skirt free of charge, called and quoted me 150% the price of the skirt to fix one small hole, and then required $30 to return the skirt. The price wasnt clear anywhere on the website and phone convo was rude and condescending. They should have some way of estimating price and being clear on pickup charges beforehand. The quoted price was way more than what they say on the website, I now have no skirt (was in fine condition before, I could have kept wearing it). Terrible experience.

BEWARE OF AGGRESSIVE OWNER. Dropped a dress off at a pick up location listed on the website and despite multiple calls to follow up, no response in over a month. My husband tried calling and she hung up. The website was changed about a month after I dropped off to remove the drop off location. Finally received a voicemail 6 weeks later, and called back. The woman insisted she called multiple times and left voicemails, which was not the case. I was concerned that I would not see my $3K dress again, so I was looking out every day for a call. She then proceeded to inform me that there were 5 holes, not the 3 which I had carefully inspected prior to sending. When I simply remarked on this (perhaps thinking she was confused at 2 openings which were a design feature, she suddenly snapped and said she was sending back the dress that she would not do the repair. I was shocked, not knowing what triggered her immense anger. I thought it would soothe things to let her know I worked in the garment industry myself, that just made things worse. She demanded my credit card. Called me several inappropriate names and refused to even let me pick up my property. It was shocking at how absolutely unhinged she became. Now I am just hoping after giving her my credit card over the phone, she does not try to cause further injury to my property and just returns the garment peaceably. I cannot speak to the work she does, but please protect yourself and find another rewearing service.