ComplaintsforSpa Finder
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was gifted a $150 SpaFinder gift card in 2022 and have been unable to redeem to date. F First of all, places on the website that claim to accept do not when I call. Additionally I was told by at least one place that I had used it in the past that they no longer accept them because of nonpayment. When I called the phone number on the website, it was a neverending loop of being rerouted to different agents that did not know how to answer my question. It has been a very frustrating experience, and even more so because I had used these gift cards in the past without issue.Upon further online research I see many similar experiences to mine. **************** claims to respond, but nothing happens.Customer response
03/22/2024
Better Business Bureau:
At this time, I have not been contacted by Spa Finder regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Have four giftcards still valid have been trying years to redeem them and emailing them - no response at all Finally tried just purchasing on their site to be done and over with it and it says not valid and to contact them which I did and still nothing its a total scam like no one exists thereCustomer response
02/19/2024
Better Business Bureau:
At this time, I have not been contacted by Spa Finder regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
06/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was gifted 3 SpaFinder gift certificates a few years back. Each in the amount of $50. I just tried to use them and was told they are not valid or the numbers could not be verified. Spa Finder is asking for documentation of proof of purchase and date of purchase. This is information I don't have because these were gifted to me. I have emailed them copies of the certificates and have offered to send the originals in for verification. It is my understanding, under **************** law, gift certificated do not expire. They will not honor these certificates.Customer response
06/27/2023
Better Business Bureau:
At this time, I have not been contacted by Spa Finder regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
11/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 12, 2022 I attempted to open this Spa Finder gift card that has never been used. I tried several computers and phones, and I kept getting the same page not found error.I did the customer service chat and they told me to send an email to customer service. I did and they told me they need the gift card number to help me. I cant even access the gift card to get the number, so getting help is impossible.Then I called customer service and they stated theres no record of this gift card. I clearly have the email (sent to *********************** proving I got the gift card. Ive literally NEVER used this gift card and would appreciate having access to the $200 on it for services in my city. It was sent to me on 2/21/2015 to *********************** and I have never used it. Please help! I just want my gift card information so I can use my gift card.Ive attached screenshots of the email and Ive also attached a screenshot of the error I get when I try to access my gift card.Initial Complaint
01/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 2 SPAFINDER gift cards from them. The cards are not accepted anywhere that SPAFINDER states they are. Everywhere their website states they are accepted, they will NOT accept them due to non payment for services from SPAFINDER , so being the cards are worthless and a scam, I opened case # ********* and requested a refund. After getting the runaround from them for 11 months and being REPEATEDLY told they are escalating it to the refund department , I FINALLY received the attached document email from them stating they will be refunding my money by January 5th. As of the 13th, I still have not received it. This company and its customer service is a sham and I want the money back of $250 that I paid for 2 SPAFINDER cards please. Any questions please contact me. Its been 11 months and I have over 60 hours on the phone with them trying to get this refund handled....thank you !!!Initial Complaint
01/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased 2 cards from them. Their website states that there are NUMEROUS spas local to me that accept the cards, but upon inquiring and setting the appointments for using the cards, NO ONE WILL ACCEPT THEM DO TO NON PAYMENT FROM SPAFINDER !! YOU HAVE TO PAY OUT OF POCKET AND TRY AND GET YOUR MONEY BACK FROM SPAFINDER!! I already bought and paid for the gift cards, WHY would I pay for the services !! I tried getting a refund for 2 YEARS NOW on the cards because no one will take them due to non payment, and their customer service stated 15 times after 15 phone calls that my refund would be processed within ***** hours and guess what .....nothing...14 phone calls back and each time I am told, ***** hours I will receive an email, but guess what....nothing...I get every **** email from them still trying to SELL me something though !!!!12 months of time, 40 hours on the phone with 15 phone calls, multiple promises from them that I will get an email confirming my refund, and I still have NOTHING other than 2 cards that I paid 250 dollars for that are worth absolutely ZERO because no one will accept them do to NON PAYMENT for the services from Spafinder.com scam company as far as I am concerned and I WANT MY MONEY REFUNDED as these cards and not able to be used , and customer service NEVER follows through on the refunds they keep promising !!!!!!!"Customer response
02/14/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Spa Finder has been resolved.After over a year and many emails and BBB interaction, they have refunded my monies. They still should have a complaint registered against them and be put on some sort of probation as they continue to use the same unethical business tactics
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***************************
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Customer Complaints Summary
10 total complaints in the last 3 years.
4 complaints closed in the last 12 months.