Business ProfileforVox Illustration

I decided to contact Vox Illustrations to get started on my children's book project. I paid the first $3,000.00 on 10/01/2020, which was to include the illustrations and limited revisions. They requested an additional $1,500 for unlimited revisions and revisions for my manuscript on 12/02/2020. I was charged an additional $799.00 on 03/04/2021 and $1,400 on 04/12/2021 for the publishing of my book as well as a six-month marketing campaign upon publishing. Vox Illustrations has taken an unsurmountable amount of time in submitting artwork and edits via email for my review and approval. I have an email thread I can submit at your request to confirm this. As you can see, the total costs are significant and I don't have a finished product or final edits. They have failed to communicate regularly, so I've emailed them repeatedly to check on the status of my book. During this time, I received emails from a ***, a gentleman who took over my project and had replaced a ******************* (the original contact I had for Vox) unbeknown to me. To give you an idea of how long they take, my last email correspondence was 04/04/2022 with the latest edits. By 05/04/2022, I sent *** all of the additional edits I wanted them to revise. On 06/02/2022, I request information about the status. On 07/05/2022, I emailed again since no one had replied. On the same day, a gentleman by the name of ********************* replied saying they would give me updates in a couple of days. On 07/08/2022, I received an email with the "latest edits" with the name *** * on the email. When I opened the file, the edits were from months ago that had already been completed. I emailed them on 07/12/2022 to let them know the attached file was not the most recent. I also inquired who my contact is at Vox. They haven't tried to resolve the issue and in two years, the book has yet to be published. I'm hoping I can receive a partial refund and a break down of the services against the total amount of services already paid.