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ComplaintsforEataly NY LLC
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Asked for celiac disease accommodations (using a clean spoon and scooping from the back) to taken to prevent cross contamination and the employees refused to do so and still made us pay for the gelato we could not eat. The employees also did not explain any gluten free accommodations already taken. I tried reaching out the the business but they refused to refund and offered to replace it even though we don't live in the area.Customer response
07/06/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Eataly NY LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*****************************Initial Complaint
04/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an online order and was charged despite no goods provided. Called a Guest Relations number that was listed on their website and the employee that answered refused to give out a number and insisted I submit a customer service ticket. Seems like others have had this issue with no recourse. Highly irregular practice.Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am being charged $80.80 today and I didnt order anything for $80.80 today! That needs to be refunded IMMEDIATELY! I placed an order on Friday that is on my cloud banking for $115.30 and it also shows where someone else ordered something for $80.80 from eataly today. I contacted the company and they said that they can give me store credit for the $80.80. I do not want store credit I want my money refunded. I did not authorize any frivolous amounts of $80.80 at all! I appreciate your help!Im attaching 2 pictures. One is of the $115.30 that I ordered and the other is a picture of cloud banking that shows $80.80 that needs refunded
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.