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          Loog Guitars LLC has 1 locations, listed below.

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            Business ProfileLoog Guitars LLC

            Guitar
            BBB accredited business

            Contact Information

            119 W 72nd St PMB 335

            New York, NY 10023-3201

            Visit Website
            (646) 596-2252

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            47 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 3/31/2023

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Children's guitars, acoustic, electric, accessories, gifts & novelties, merchandise, book live lessons, Loog guitar school 

            Business Details

            Location of This Business
            119 W 72nd St PMB 335, New York, NY 10023-3201
            BBB File Opened:
            1/25/2021
            Years in Business:
            13
            Business Started:
            8/24/2010
            Business Incorporated:
            8/24/2010
            Accredited Since:
            3/31/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Read More Business Details and See Alerts

            Customer Complaints

            47 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/02/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased a guitar from Loog based on internet reviews stating that they included an internal battery-driven amp. When my kids opened it Christmas morning, there was no internal amp. I emailed the company thinking it was a manufacturing issue, but they said they removed the internal amp 10/2022. Nowhere on the website does it say there will not be an internal amp anymore. This is shady business practice to allow misleading advertising to make people purchase a product for Christmas that no longer does what the marketing claims. Id like to return the product, but they say Im outside the return window. The return window said until 12/31, but shows unavailable today (12/31which is inside the return window)
            Read More
            Read 46 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alison S

            01/04/2024

            Loog product page advertises that the app will work with a 4 string Ukulele. This is false advertising. The app only works for a 3 or 6 string Guitar. Not only is their product page a lie, they try to upsell you a membership for a product that does not work. Their phone number rings 20 times before you get a voice message and their customer service took over a week to respond and just went on about how they know the app does not work but no update on when features would work. Then they offer a 30% refund and provide a link only to find that I would need to return the instrument. This company is a scam and only cares about making money.
            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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