ComplaintsforHeaddress Hair Salon
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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This business charged me for services not rendered. When approaching the owner of the business, the response took responsibility but nothing was done to rectify. This is a hair salon. I came in for a root touch up which generally takes 45 mins. However, mine took 3.5 hours due to the fact that the hairdresser messed up my color twice, making the top of my head significantly lighter [*************] compared to the rest of my hair which is extremely dark brown. After 2 attempts and sitting in a chair for 3.5 hours and having my clothes soiled because the person washing my hair didn't know how to, so she wet my entire shirt, I was told I could come back in the following week for colour correction. When paying for services, I was charged an extra $60. I Asked why and the lady quickly made up some excuse and said she would only charge me $30 extra because she put curls in my hair after dying it. I did not ask for this service . She told me she took off the other $30 because it was her fault. Then, On the day of my correction appointment, an hour before I was meant to go in, I get a text from the owner ****** saying that I will have to pay for my correction services. I responded telling her that was not what I was told by the lady who messed up my hair. She told me " sorry you feel that way". Overall, I was charged for services that were not listed on the service menu and was lied to as well.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.