ComplaintsforEverEden
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was shopping for baby oil for my baby and was attracted to Ever Eden's official website for its Memorial Day sale (sitewide 30% off) on 5/23/2024. I successfully added the products I wanted to the cart - Protecting ************** ($22.5) and ********************** Bundle ($48), and they added a free belly serum ($39 value) to my cart as part of the promotion. I kept getting an error whenever I tried to place the order so I figured maybe there is an hiccup in the system and will come back later. On 5/25/2024 when I tried to check out the same cart again, the price jumped up as it now started to secretly charge me for the "free" belly serum. I emailed their customer service and they basically confirmed that it was just their trick to attract new consumers with these "free gifts" but one would ever be able to check out. It really left a bad taste in my mouth but I would still be open to give their product a try. When I tried to check out again on 5/27/2024, their website said "last day for 30% off with a free sun lotion mini" - the free lotion was added automatically to my cart but when I tried out check out, it charged me the extra $12 without the option to remove it, and the price jumped up to full price (despite showing 30% off in the cart) right when I about to click "place order". I used a different browser and the prices for all these products are completely different (see screenshots attached). Now I came to the conclusion that this business might just be a scam and tried to trick new consumers with false advertised ************* that one can never check out. I would love to request the business to honor their advertised prices for the products I wanted to buyCustomer response
06/22/2024
Better Business Bureau:
At this time, I have not been contacted by EverEden regarding complaint ID ********.
Sincerely,
*******************Initial Complaint
11/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 2 of the healing eczema duo and only received 1. They are asking me to provide the packing slip, but I already threw that away. They should just do the research of how my the package weighed vs the weight of all the products I ordered and see the difference.Business response
11/17/2023
Dear Better Business Bureau,
Thank you for bringing this to our attention. We have been in correspondence with customer ********************** since she raised this complaint with us, and we immediately started investigating. We identified the root cause of the issue and discovered that there was a problem with order processing with our warehouse. We have already placed a replacement order for the customer and will provide tracking as soon as possible for the replacement item.
We are sincerely sorry for any failing in our response and are working to make this issue right with the customer.
Best,
Team **********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.