Business ProfileforChelsea Piers Fitness

As soon as I signed up for the gym, I was charged one pre-paid month up front. I initiated the cancellation on 5/17 by walking into the gym and requesting a form. I was told it was 2 days after their cut off which is the 15th of each month, such that they must charge me for the month of June, and the prepaid fee will be used for July. I have had no access to the gym since June since moving, so fees just went into a black hole. Sure, thats how gym membership cancellation tend to go.The thing is, even if you accept these arbitrary policies, Chelsea Piers finds ways to trick you into continuing to pay. After filling out the form to cancel, I receive an email from their staff with the subject ******* Services Inquiry | Membership Cancellation Request". I assumed I was all set and didn't about it. Fast forward to July 1st. They charged my credit card once more. It left me wondering why, so I opened up the email from the staff. The email actually does not, strictly speaking, confirm my cancellation. Rather it says We're sorry to hear you're looking to cancel your membership. May I ask what's changed or if you had a bad experience that we can potentially troubleshoot before proceeding with the cancellation?By walking into the gym to request cancellation, and by filing out the form, I have showed clear intention to stop the membership. What Chelsea Piers did in response was sending an email with a deceptive title just to ask "why cancel?", WITHOUT fulfilling my request. And pretends as if nothing happened and continues to charge membership fees when I didnt respond to the email. I SHOULD NOT be required to jump through this hidden, additional hoops just to cancel a membership. Chelsea Piers fitnesss arbitrary, deceptive cancellation process that go against common sense lock gym members into their memberships long after the they cease to be useful. This means paying several more months of fee for service that they dont need and dont intend to use.