ComplaintsforColumbia University Health Care
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Complaint Details
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Initial Complaint
07/08/2022
- Complaint Type:
- Order Issues
- Status:
- Unresolved
I have been receiving dental treatment at the Columbia dental school. The contract was for $22,000 and I have paid over $21,000. I owe roughly $800. more. But they have only half completed the contracted services. The dentist mysteriously disappeared in April and the crowns that were ready in March seem to have disappeared. Now, I am getting multiple calls daily regarding my outstanding balance. There is much more but this is the essence. What can I do? I am 70 years old on a fixed income and without the permanent teeth that I paid for -the $800. Also, I have requested an itemized statement (they keep increasing the amount I owe*) but sent me an incomplete sack of bills and receipts. * The temporary teeth keep falling out because months lapse between appointments and they might be charging me for there substandard cement having to be redone.Customer response
08/03/2022
At this time, I have been contacted directly by Columbia University Health Care regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
They have contacted me but as of 8/3/2022, I am still receiving bills and they have only completed half of the contract (last service was in March). There have been appointments after March but only to re-cement temporary teeth that keep falling out.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.