Business ProfileforHero Health, Inc.

I purchased my dispenser about 5 years ago and am considered by Hero a "Legacy" customer because I was an initial buyer of the unit. I just recently started having a problem with the unit dispersing pills, with the unit posting an error just before the pill (random out of the 9 slots of medications) was dispensed. I contacted Technical Support and their response was that the unit was out of warranty and they wanted me to dispose of the unit and pay $45/month to "lease" another unit from them. They initially told me that they were no longer repairing "old" units however after I pointed out that their current advertisements were advertising the same model, they said that they decided they were no longer going to repair the unit. I have had an engineer look at my unit and his review of the solely mechanical unit (the unit is controlled by Hero Health through my wifi, basically dispensing the specific medication and the time to dispense mechanically through the direction of software controlled by Hero Health), and that the function of the unit itself is basically mechanical. I feel that the company was very dishonest in their attempt in telling me that I would need to dispose of my unit only to pay a monthly fee $ to lease another fee, only to eliminate their "Legacy" customers. They could have asked me to pay their $8.99 monthly subscription fee and address any mechanical issues by having me pay a repair cost, however instead they basically told me to throw my existing unit away, which I paid for more than $400 up front. I believe this action is both very dishonest and unfair to an owner of their product.