ComplaintsforMount Sinai
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am writing to respectfully dispute the bill that I received. My insurance paid -$6596 via claims submission I was billed a balance of $1167 And I disputed both since July 2023 but Mount Sinai sent the bill to collections. Firstly, I would like to highlight the inconvenience and frustration I experienced during the date and time of the service. I was forced to endure an agonizing wait of over 10 hours at the emergency room, desperately hoping to see a doctor. The lengthy delay in receiving medical attention was nothing short of unacceptable. Furthermore, I was also left waiting for a doctor to interpret my test results. Astonishingly, I was left without any resolution or guidance, as I eventually made the difficult decision to discharge myself from the facility. Shockingly, I wasn't even provided with any necessary paperwork or information before leaving.I sent an email to ************************* which is the person I was told to email when I called. I emailed ***** on 07/13/2023 asking for an investigation.why was I billed when I self discharged myself?I also submitted a copy of the bill on 05/05/2023 to our health advocate which is a free service offered by our medical plan.*************************** followed up weekly with Mount Sinai and she was consistently old the account is under review. On 09/19/2023 she was told the account was sent to collections suddenly. Which means the account was never under review. My complain was never under review and callously sent to collections which affects my credit score permanently?Business response
10/19/2023
To whom this may concern:
In response to customer complaint ID# ********, we have conducted a review in partnership with our Billing Department. The review determined that both the facility fee and Emergency Department physician fee were appropriately billed for services rendered. After this was sent to the patients insurance,the remaining balance was the patients obligation due to her cost sharing provision with her insurance company. The patient received four subsequent notices of the remaining balance to which there was no response received. Each of these notices contained information regarding our financial assistance policy.
When an advocate of the patient contacted Mount Sinai South Nassau, it was explained that there were two balances regarding the facility fee and physicians fee. After discussion with the patients advocate in September, it was explained that both balances were the patients obligation. It is our understanding that the situation has been resolved to the patients satisfaction.Initial Complaint
07/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for services rendered on 9.9.22 on 9.28.22 - the amount of ******. My account shows it as due again as of early June. I have called over 40x and emailed over 10x. No avail.Customer response
08/05/2023
Better Business Bureau:
At this time, I have not been contacted by Mount Sinai regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called a week ago to make an appointment at the ********************** medicine. The lady that I spoke to ensured me that someone would return my call within 48 hours. It has been an entire week and I have not heard anything from them. Its extremely unprofessional. I just want to make an appointment to be seen by an endocrinologist.Initial Complaint
10/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I visited the Mount Sinai Faculty Practice on December 2, 2022 for an annual skin checkup, which is covered 100% by my insurance as a preventative visit. Unfortunately the way Mount Sinai billed the visit, they used codes that do not tie to preventative care on the insurance side, and so my insurance did not cover the visit.I've been discussing this with Mount Sinai billing, where they detail that codes they use essentially translate to "doctor reviewed your skin to make sure you have no cancer" - but they refuse to adjust the code to allow this visit to be read as preventative. I am now on the hook for $143.86 and Mount Sinai no longer wants to discuss the coding (told me to instruct the insurer to adjust their policies, like I have any chance of succeeding at that...). They have sent my account to a collection agency.Customer response
10/31/2022
Better Business Bureau:
At this time, I have not been contacted by Mount Sinai regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In June 2022, an urgent appointment was made with *************************************** at Mount Sinai in Manhattan, which we were told could not take place until August 31st. We patiently waiting for 8/31 to come despite the hardship, and the notable delay (which already was puzzling being that Manhattan is not part of a third world country), and then, our long-confirmed appointment was canceled with no explanation given. We learned that the appointment was canceled because we checked out of an abundance of caution.Not only is this totally unacceptable for any business to treat their customers with such arrogant disdain, but as a medical service provider, this actually goes against the Hippocratic oath that the hospital and their physicians are expected to abide with.I lived and worked in many countries throughout my career, including war zones and developing countries, nowhere have I seen anywhere close to this total disregard for patients, and the carelessness with with Mount Sinai and the staff of *************************************** play with their patient's health and well being. Both incredibly unprofessional, and terribly dangerous.Customer response
08/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.Issue was result of a one-time administrative error resolved by the business.
Sincerely,
***************************
Initial Complaint
09/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We have been emotionally harassed multiple times over the past few years. We have been billed four (4) times for lack of payment for bills that were inaccurate - and were clearly paid by our insurance. Three (3) of the bills went to collection. All 4 cases clearly were resolved as 'billing' errors by Mount Sinai billing. I have tried repeatedly to address this through 'patient care', asking not only to clear our record, but also to offer my personal services to working with their billing 'technical support'. THIS IS CLEARLY NOT A SET OF MANUAL ERRORS BUT MOST LIKELY ERRORS IN THEIR BILLING SYSTEM. We have gotten zero response/return calls from either the Patient Advocate department or the office of the hospital administrator. My wife and I consider this as 'emotional harassment' because we have had to deal with a collection agency multiple times, and the hospital's departments that are supposed to help have disregarded this problem. PLEASE help us get proper attention to our problems.Customer response
11/11/2021
Better Business Bureau:
At this time, I have not been contacted by Mount Sinai regarding complaint ID ********. PLEASE continue to push for a response from this prestigious organization. Also, I would very much appreciate your posting on your website that they have not responded to my complaint of harassment nor the underlying issues.
Sincerely,
***********************
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Customer Complaints Summary
8 total complaints in the last 3 years.
3 complaints closed in the last 12 months.