ComplaintsforBEST WESTERN Jamaica Inn
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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked two rooms from 8-8 through ****, 2023 at best western Jamaica inn in queens ******** for my annual vacation with my family and some friends through booking.com. when I checked in they gave me three keys. I told the front lobby lady that I only booked two rooms. She said there are two separate reservations, one for two rooms and one for a single room. I told her it must be an honest mistake when I tried booking it. I gave her back the key and asked her to cancel the extra room but she refused. Numerous attempts were made to get the situation resolved but without success. The extra room was never used at the end.They still charged me $338 for the room I didn't need or use.Business response
08/15/2023
This is a prepaid reservation.It was made to a 3rd party (booking.com) This is non rebookable non refundable reservation. They did not make the reservation to us directly. We explained to him about this. He should get a confirmation email from booking.com so he should know that he made 3 reservations.
Customer response
08/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The hotel was informed that I don't need the 3rd room but they were adamant that I should keep the key to the room even after I told them they can give the room to someone else.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Initial Complaint
07/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I stayed at the hotel for two nights recently, paying $518 in total. (July 1 and 2, 2023.)I was told, when I booked my reservation through the 800-number, that the hotel had a business center. I found out from the staff, after checking in, that I could not use the business center. No reason was given to me.When I called the 800-number again, I was soundly berated for making a fuss over "my mistake" in phrasing the question.I was told I should have asked if I could "use" their business center, when I reserved my room.Is this not classic "bait and switch?"They didn't even bother with any suggested resolution or apology.Just deflected my complaint and pretended I was at fault for the the "misunderstanding."
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.