Business ProfileforYOTEL New York

While this hotel seems like a good deal they are quite predatory and no one will get back to you as there is no way to contact the front desk. There is a number to call but it leads to an offsite call center where no one was able to help. I had booked a reservation with them directly on the 21st of June for a stay on the 25th-28th for a total of around 875 for the stay. I got my confirmation email and did not think about my booking until the day we left for our trip at 6am pst as we drove to the airport. When I opened my email to double check all my confirmations I found an email that my reservation had been cancelled because of an error in pricing and I was going to have no where to stay in ********. I read through the email and found a rebooking code and was able to rebook the 26th and 27th at reasonable rates, but for the night we landed at 5pm est they had set that nights price at 1100 for the night. In fact everyone in ********* had. I spent all morning calling the east coast hotel with no answer at the front desk, leaving us in quite the panic, a choice of paying way too much or a park bench. Luckily after an hour of searching in **************** and beyond after landing Ewr and panicking the whole way, we found a night of reservation in ********. Never once did anyone pick up at Yotel. They also have their own cars significantly higher priced than taxis or Uber to take tourists to and from the airports.