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    ComplaintsforCreative XP

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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Product Issues
      Status:
      Answered
      I purchased an XP game camera and Im having trouble getting service. I also spent 60 dollars on more MBs to send pictures. I have tried numerous times to contact them thru emali and by phone. Phone number is not in service. Now I just want a refund for the MBs that I purchased for the camera.

      Business response

      11/21/2022

      This customer contacted us on 11/18/22 via phone, where one of our team members assisted him with troubleshooting. Following the call, we followed up by sending additional troubleshooting materials to the email address listed above. We have not received any response to the previous email sent. The customer stated in our call correspondence that the item was a gift given in 2020. Creative XP products have a one-year warranty. We are unable to issue any refunds outside of the original order within the warranty period. However, we are happy to provide additional troubleshooting information to assist in getting the item to work properly. Thank you!
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I bought the Creative CP night vision. Roughly $250. It wouldnt come on so Amazon replaced. Its impossible to get info to this company. The website listed isnt valid. I used the 2nd one 3-4 times at the most. It was actually turned on a total of **** minutes. I went camping with my 2 grandsons so excited because I wont hVe them together this year. Wouldnt turn on it does nothing. It has new batteries and charged. When it worked those few minutes it was great, very happy those few minutes. It also didnt have a users manual so perhaps it was refurbished. Im looking for my money back so I can buy another brand, I should have done that after the 1st didnt work. On the next page to resolve issue a refund isnt a choice, a replacement is I dont need the same problem 3 times. Im needing it for an event so I need resolution.

      Business response

      07/05/2022

      Hello! We are truly sorry to hear about ******* experience. We are unable to locate the order based on this complaint alone, but we are happy to make this right for the customer. If they can provide us the Amazon order ID and/or a screenshot of the order confirmation, we are happy to refund the order. Also, here are our contact details in case ***** needs them: phone +1 ?************** or email - *************************************

      Once an order number is received, we are happy to follow-up with action and any next steps. ?Thank you!
    • Complaint Type:
      Delivery Issues
      Status:
      Answered
      In August of 2021 I ordered a "2 pack of ************** LTE-Cellular IR Full-HD Trail Cameras. Order number # **************. Upon receiving I attempted to set up one camera by inserting the provided SIM card. The card became loose from its "frame" and I attempted to insert anyway. This did not work. I returned the camera with a full explanation and was told that this experience was noted and be included in the instruction manual in the future, as no mention was made in the instructions I received regarding this matter. The second camera worked fine. I simply wanted to get a replacement camera from the company or have them fix mine. After multiple email request and multiplier customer service reps responding like it's the first time they have heard from me- all with the same answer "give us your info and we should be able to get a replacement to you". No replacement has been sent and communication has stopped.

      Business response

      03/28/2022

      A replacement was processed and send to the customer as of Monday, March 28th. 

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