Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          American International Group, Inc. (AIG) has 86 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • American International Group, Inc. (AIG)

              1271 Avenue of the Americas Fl 41 New York, NY 10020-1304

            • American International Group, Inc. (AIG)

              P.O. Box 908 Lynbrook, NY 11563-0310

            • American International Group, Inc. (AIG)

              175 Water Street, 18th Floor New York, NY 10038

            • American International Group, Inc. (AIG)

              80 Pine Street New York, NY 10005

            • American International Group, Inc. (AIG)

              1 New York Plaza New York, NY 10004

            Business ProfileAmerican International Group, Inc. (AIG)

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1271 Avenue of the Americas Fl 41

            New York, NY 10020-1304

            Visit Website
            (212) 770-7000

            Customer Reviews

            1.01/5

            Average of 115 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            463 complaints closed in last 3 years

            139 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            American International Group, Inc. (AIG) has 86 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • American International Group, Inc. (AIG)

                1271 Avenue of the Americas Fl 41 New York, NY 10020-1304

              • American International Group, Inc. (AIG)

                P.O. Box 908 Lynbrook, NY 11563-0310

              • American International Group, Inc. (AIG)

                175 Water Street, 18th Floor New York, NY 10038

              • American International Group, Inc. (AIG)

                80 Pine Street New York, NY 10005

              • American International Group, Inc. (AIG)

                1 New York Plaza New York, NY 10004

              Headquarters
              1271 Avenue of the Americas Fl 41, New York, NY 10020-1304
              BBB File Opened:
              2/24/2000
              Years in Business:
              57
              Business Started:
              1/1/1967
              Business Incorporated:
              1/1/1967
              Type of Entity:
              Corporation
              Alternate Business Name
              • Commerce and Industry Insurance Company
              • Granite State Insurance Company
              • Illinois National Insurance Company
              • Landmark Insurance Company
              • Lexington Insurance Company
              • The Insurance Company of the State of Pennsylvania
              • AIG Bank
              • AIG Direct
              • SunAmerica Financial Group
              • United Guaranty Corporation
              • American General Center (AGLA)
              • American General Life Companies
              • FSC Securities Corporation
              • Royal Alliance Associates
              • Sage Point Financial
              • SunAmerica Asset Management
              • Variable Annuity Life Insurance Company (VALIC)
              • Western National Life Insurance Company
              • International Lease Finance Corporation
              • Chartis Insurance, Inc
              • American Home Assurance Co.
              • American Home Assurance Company
              • National Union Fire Insurance Company of Pittsburgh, PA
              • New Hampshire Insurance Company
              Business Management
              • Ms. Tahaiwa Quarless, Manager, Consumer Complaints Division
              • Ms. Laura Gallagher, Global Head of Corporate Citizenship
              • Mr. Peter Zaffino, Chairperson/CEO
              • Ms. Sabra Purtill, Executive Vice President
              • Mr. Tom Bolt, Executive Vice President/Chief Risk Officer
              • Ms. Rose Marie Glazer, Executive Vice President, Chief Human Resources & Diversity Officer and Interim General Counsel & Corporate Secretary
              • Mr. David McElroy, Executive Vice President & Chief Executive Officer, General Insurance
              • Mr. John Repko, Executive Vice President & Chief Information Officer
              • Mr. Claude E Wade, Head of Global Business Operations & IT & Chief Digital Officer
              Contact Information

              Principal

              • Mr. Peter Zaffino, Chairperson/CEO

              Customer Contact

              • Ms. Tahaiwa Quarless, Manager, Consumer Complaints Division
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              464 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/11/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              In January of 2024 this company had one of their agents come sell me on upgrading my policy because prices will be going up soon and it was more cost effective to upgrade now and be locked in to the fixed rate, after the upgrade I was charged FOUR that following month. I reached out to the agent multiple times and was told he'd take care of it multiple times and never did so after a month of waiting on him I called in to the customer service line explained the situation of being overcharged they acted like they didn't know what was going on so I told them to just cancel everything this was in March of 2024 I was told they'd send paperwork or email to retrieve the cash flow still left on my policy. I never received the paperwork or email and when I called back in June 2024 to ask about the paperwork to retrieve my money they told me they continued my policy and used the money left in my policy to continue my services that I had already asked them to cancel back in March, I was never told that the paperwork was needed back by a certain time I was under the impression everything was deactivated back in March when I called to cancel, and they just took it upon themselves to continue just because I didn't return the paperwork I never even received. They also admit to not letting customers know about that not to mention they have agents telling you something to get the sale and when you call in to customer service they just apologize for being told the wrong information and excuse it saying both are seperate entities never doing anything to rectify the issue
              Read More
              Read 463 More Complaints

              Customer Reviews

              115 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jon S

              07/02/2024

              I would highly recommend you steer away from *** for your life insurance needs. I had a disability rider on my life insurance policy which I paid for over 40 years. After 40+ years, the day came when I was ready to collect on the benefit of this rider after being declared totally and permanently disabled by Social Security. It took me over two years to get them to accept and process my paperwork to waive my premium. After they finally accepted and processed my paperwork, I asked for reimbursement of premiums paid since my initial disability date. They declined. After covering my premium for four quarterly periods, I received paperwork which required a doctor's review and signoff to declare that I remained totally and permanently disabled just as Social Security had agreed. I promptly processed and returned the paperwork, but again they pulled a quarterly premium payment from my bank account claiming that I had not returned the paperwork quickly enough. Since I had to have a doctor fill out part of the documents, I could have done it no quicker. Now I am trying to figure out how to get out in front of this next year so they want take advantage of me again. Additionally, I can see now that they will still most likely one day win if a time comes that I cannot track the annual paperwork renewal process or am unable to travel to a doctors office to get the paperwork completed. I put *** in the category of dishonest crooks. If I would have been aware of how bad this insurance was when I was 20 yeas old, I would have definitely done business with some other company. Regardless of age, please do not make the mistake that I made in trusting this company.
              Read 114 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.