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ComplaintsforTokio Marine Management Inc.
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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was involved in an auto car accident with one their clients. I was not at fault during the accident, the driver immediately admitted he didnt see me because I was on his blind side. We exchanged insurance details and I called his insurance to file my claim, they too the claim, gave me a claim details as follows: Report number : ******* Claim number: ************. The incidence is now 3 weeks and still no word from the insurance on how they want to proceed with the repair of my vehicle. I have called several times and no one picks the call to talk to me on what is going on.Business response
05/17/2023
Dear Better Business Bureau,
Our insured, ********** Ready Mix has a self-insured certificate and bond on file with the *** and carries a very large self-insured retention (SIR) with Tokio Marine America Insurance Company. Our policy provides additional coverage for large exposure and catastrophic claims. Robertsons Ready Mix has an in-house adjusting staff responsible for the day-to-day operation of claims. Upon receipt of Mr. ******** request for assistance from the Better Business Bureau, we contacted ********** to address his concerns. ********** Ready Mix has advised ** they are in receipt of a letter of representation from an attorney representing ****************** dated May 11, 2023 and ********** Ready Mix provided the attorney with an acknowledgement dated May 15, 2023. *********** is actively working with ********************** attorney and the claim remains under investigation.
Customer response
05/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is underway and satisfactory to me and the matter is being discussed.
Sincerely,
*************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1221 Avenue of the Americas Ste 1500
New York, NY 10020-1006
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.