![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSalisbury & Manus LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased grasscloth wallcovering February 2023. Credit card reflects payment to Salisury and Manus (S&M) 2/28/23. Did not receive confirming email, receipt or ETA. Contacted ***, told delivery from ***** in approx. 4 months (only time able to speak with S&M---no communication since. Follow up requests using their website form submissions, telephone calls (answering machine only the past few months), emails from personal email have yielded no response whatsoever from ***. Have been charged $324 (can provide statement and subsequent emails), no response to inquiries, no product delivery; would like full refund.Customer response
08/08/2023
Better Business Bureau:
At this time, I have not been contacted by Salisbury and Manus LLC regarding complaint ID ********.
Sincerely,
***********************Customer response
08/08/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Salisbury and Manus LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.