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Business Profile

Online Retailer

EJ Gift Cards

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for EJ Gift Cards's headquarters and its corporate-owned locations. To view all corporate locations, see

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EJ Gift Cards has 2 locations, listed below.

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my EJ gift card account is not accessible. I have gift cards purchased which I am unable to access and save to my local to use it. How do I access my account to download my gift card details?

      Customer Answer

      Date: 12/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by EJ Gift Cards regarding complaint ID ********.

      Sincerely,

      *****************************************************

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July I tried to access a gift card on the through Digify but I received a message that the file no longer exists. I emailed a ***************** for support but never received an email back. I am just looking to get my gift card number so I can use it. Thanks. ****

      Customer Answer

      Date: 12/05/2023

      Better Business Bureau:

      At this time, I have not been contacted by EJ Gift Cards regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I understand they are "going out of buisness" but this does not excuse selling my card to someone and not paying.I sold it almost 3 months and haven't received my payment to PayPal, even it said payment initiated. I originally emailed them and they lied saying the payment portal wasn't working. Then to wait a week. Ever since they have been ignoring all my emails.They sold my card and the balance was used and refuses to give me my money If I don't receive my money I will lawyer up.Order ********

      Business Response

      Date: 08/30/2023

      Hi *****,

      We regret to inform you that at present, we are unable to proceed with the payment. This unfortunate situation arises from the closure of EJ Gift Cards, which has consequently led to the shutdown of our payment department. The closure of EJ Gift Cards was a response to the widespread gift card market scams, necessitating the suspension of our services.

      Rest assured, we will continue to provide you with updates regarding the payment process as they become available.

      Thank you,
      EJ Gift Cards

      Customer Answer

      Date: 09/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I don't accept this, you solstice the card ans the balance was spent, you made money by selling it and not giving me my payment.

      I require the payment or I lawyer up.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 09/15/2023

      Dear *****,

      We deeply regret to inform you that, at this time, we are unable to process your payment. This unfortunate circumstance stems from the closure of EJ Gift Cards, which has subsequently resulted in the temporary suspension of our payment department. The decision to close EJ Gift Cards was prompted by the increasing prevalence of gift card market scams, and it was necessary to take this step to protect our customers and maintain the integrity of our services.

      Please rest assured that we are actively working to find a solution to this situation. We will diligently keep you updated on any developments related to the payment process.

      Thank you for your understanding and patience.
      Sincerely,EJ Gift Cards

      Customer Answer

      Date: 09/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I find no reason why you shouldn't be able to send me my money when you sold my card and the money was spent on it.

      Even if you do close down you should pay us, this is highway robbery.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

    • Initial Complaint

      Date:08/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/20/23 I sold gift cards to ej gift cards. They cards were processed successfully and on 5/01/23 the sales order said payment initiated. Through several emails back n forth. They said on more than one occasion id receive payment in a week. To this day I've not gotten payment. It is now 8/07/23. Order# *****

      Business Response

      Date: 08/15/2023

      Hi *******,

      Regrettably, we are currently unable to process the payment. This is a result of EJ Gift Cards going out of business, which led to the subsequent shutdown of our payment department. The decision to close EJ Gift Cards was prompted by the rampant gift card market scams, making it necessary to suspend our operations.

      We will keep you informed of any updates regarding the payment process in the future.

      Thank you,
      EJ Gift Cards

      Customer Answer

      Date: 08/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      My gift cards were used and I was never paid

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 08/30/2023

      Hi *******,

      We regret to inform you that at present, we are unable to proceed with the payment. This unfortunate situation arises from the closure of EJ Gift Cards, which has consequently led to the shutdown of our payment department. The closure of EJ Gift Cards was a response to the widespread gift card market scams, necessitating the suspension of our services.

      Rest assured, we will continue to provide you with updates regarding the payment process as they become available.

      Thank you,
      EJ Gift Cards

    • Initial Complaint

      Date:08/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold olive garden eGift cards totaling a payment of $160.00 which said payment was initiated on May 1st. With email contact going silent after numerous promises of "one more week". No payment to this day which is 8/02/2023.

      Business Response

      Date: 08/07/2023

      Hi *******,

      Regrettably, we are currently unable to process the payment. This is a result of EJ Gift Cards going out of business, which led to the subsequent shutdown of our payment department. The decision to close EJ Gift Cards was prompted by the rampant gift card market scams, making it necessary to suspend our operations.

      We will keep you informed of any updates regarding the payment process in the future.

      Thank you,
      EJ Gift Cards

      Customer Answer

      Date: 08/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because My giftcards have been used. 400 dollars worth. I want compensation.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 08/18/2023

      Hi *******,

      We apologize, but at this time, we're unable to proceed with the payment. This is due to the closure of EJ Gift Cards, which has resulted in the shutdown of our payment department. The closure of EJ Gift Cards was a response to the growing prevalence of gift card market scams, necessitating the suspension of our services.

      Rest assured, we'll provide you with any forthcoming updates concerning the payment process.

      Best regards,
      EJ Gift Cards

    • Initial Complaint

      Date:07/31/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Orders *****, *****, and *****. I made these sell orders between 5/14 to 5/16. After 2 weeks, of stuck on payment initiated, all I received was excuses. Now they arent even responding to emails. The cards now have a zero balance; so, I know they have been sold. All I want is my promised payout.

      Business Response

      Date: 08/07/2023

      Hi *****,

      Regrettably, we are currently unable to process the payment. This is a result of EJ Gift Cards going out of business, which led to the subsequent shutdown of our payment department. The decision to close EJ Gift Cards was prompted by the rampant gift card market scams, making it necessary to suspend our operations.

      We will keep you informed of any updates regarding the payment process in the future.

      Thank you,
      EJ Gift Cards

      Customer Answer

      Date: 08/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      This is unacceptable, they sold my gift cards.  I expect payment, or I will contact an attorney.  They gave multiple excuses and now they say going out of business.  The least they could do is replace my gift cards.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **************************




       

      Business Response

      Date: 08/18/2023

      Hi *****,

      We apologize, but at this time, we're unable to proceed with the payment. This is due to the closure of EJ Gift Cards, which has resulted in the shutdown of our payment department. The closure of EJ Gift Cards was a response to the growing prevalence of gift card market scams, necessitating the suspension of our services.

      Rest assured, we'll provide you with any forthcoming updates concerning the payment process.

      Best regards,
      EJ Gift Cards

    • Initial Complaint

      Date:07/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed 2 orders *****& ***** and I should have been paid from may 19, 2023 and I still havent gotten my money as yet this is a scam please shut them down now they are not responding to our emails

      Business Response

      Date: 07/21/2023

      Hi ******,

      Regrettably, we are currently unable to process the payment. This is a result of EJ Gift Cards going out of business, which led to the subsequent shutdown of our payment department. The decision to close EJ Gift Cards was prompted by the rampant gift card market scams, making it necessary to suspend our operations.

      We will keep you informed of any updates regarding the payment process in the future.

      Thank you,
      EJ Gift Cards

      Customer Answer

      Date: 07/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  

      this is not acceptable given that I have been waiting for months you need to find a way to get me my payment the reason why I sold those gift is because I did a surgery back in may and Im inneed of money to purchase my medicines 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 07/28/2023

      Hi ******,

      As stated in our previous response, we regret to inform you that EJ Gift Cards has ceased operations, resulting in the closure of our payment department. Due to this situation, we are currently unable to process any payments.
      Rest assured, we will diligently keep you informed of any developments concerning the payment process in the future. Your understanding and patience are greatly appreciated during this time.

      Thank you,
      EJ Gift Cards

    • Initial Complaint

      Date:06/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold a 50$ gift card for ****** and never received payment for that gift card and no response from the buyer. The payment was supposed to be issued within 10 days to hear. Its going on two months.

      Business Response

      Date: 07/21/2023

      Hi ******,

      Regrettably, we are currently unable to process the payment. This is a result of EJ Gift Cards going out of business, which led to the subsequent shutdown of our payment department. The decision to close EJ Gift Cards was prompted by the rampant gift card market scams, making it necessary to suspend our operations.

      We will keep you informed of any updates regarding the payment process in the future.

      Thank you,
      EJ Gift Cards

      Customer Answer

      Date: 07/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       They took my gift card and I have not received payment! That is theft of 50$! When just in June you sent email say I would be paid by end of month. Now saying it is out if business! Sounds like you all are doing the scams. Ive been scam out of my 50$ gift card 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Customer Answer

      Date: 08/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They have not resolved my complaint. The tool my 50$ digital gift card and never gave me money for it.. so the stole my gift card

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 08/18/2023

      Hi ******,

      We apologize, but at this time, we're unable to proceed with the payment. This is due to the closure of EJ Gift Cards, which has resulted in the shutdown of our payment department. The closure of EJ Gift Cards was a response to the growing prevalence of gift card market scams, necessitating the suspension of our services.

      Rest assured, we'll provide you with any forthcoming updates concerning the payment process.

      Best Regards,
      EJ Gift Cards

    • Initial Complaint

      Date:06/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,My payment of giftcard sold with Order ID: ***** Which is expected to be paid on 12 May 2023 but yet to be received. I initiated this transaction on 1st May. Yet to receive payment up to this moment.

      Business Response

      Date: 06/13/2023

      Hi ******

      Payment has been sent to your BTC Wallet Address for Order *****.
      BTC Wallet Address: 1*********************************
      TRANSACTION ID: ****************************************************************

      For further assistance, kindly email ********************************** with your order ID and the initials BBB in the subject line and we will get back to you promptly.

      Thank you,
      EJ Gift Cards

    • Initial Complaint

      Date:06/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold a $100 gift card for the a payment of $55 through PayPal before 5/15/23 and I was told the payment date would be 5/26/23 which seemed like a while but I was ok with it. That day the balance was used so the card was sold. Ive tried reaching out to customer service dozens of times and finally got an answer through their chat today which was to email them. I have emailed several times without a single response. They say payments are only processed on Friday and since that was yesterday the earliest I can be paid is 6/9/23 a full two weeks after the 11 day promise I was made. This is unacceptable and I expect compensation.ORDER #***** TOTAL $55.00 ORDER STATUS payment_initiated IDMerchantCard TypeBalanceOfferCard NumberPIN Numberstatus **********************************************************

      Business Response

      Date: 06/06/2023

      Hi *********,

      The payment for Order ***** has already been sent to your PayPal account. The payment was sent to the PayPal Email ********************** For your reference, please find the attached screenshot, which includes the payment details.

      Payment Details:
      Payment Date: Jun 03, 2023
      Order ID: *****
      Transaction ID: *****************

      For further assistance, kindly email ********************************** with your order ID and the initials BBB in the subject line and we will get back to you promptly.

      Thank you,
      EJ Gift Cards

    EJ Gift Cards is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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